Apryl Cherry

As an outbound sales consultant, I would guide guests in finding the right cruise for them, based on their most important needs of their perfect vacation

I started my position as a gate agent at the Altoona, PA airport. Selling the tickets, checking passengers in, checking their bags, marshalling the aircraft in, and closing the flights. When SAE lost the bid at the airport and another airline took over, I continued to work for SAE as a customer service representative, taking inbound calls to help change flights due to delays, selling tickets and building reservations for passengers. I would often de-escalate situations with passengers and find a solution to their issues.