Summary
Overview
Work History
Education
Skills
Timeline
Generic

Apryl Cherry

Martinsburg,PA

Summary

Seasoned travel professional with solid background in crafting memorable, cost-effective travel experiences tailored to client needs. Skilled in itinerary planning, booking systems, and customer service, ensuring smooth travel arrangements from start to finish. Proven ability to negotiate with vendors for the best deals and resolve unforeseen issues swiftly, enhancing customer satisfaction and repeat business. Contributed to significant growth in customer base through personalized service and expert travel advice.

Overview

9
9
years of professional experience

Work History

Personal Cruise Consultant

Norwegian Cruise Line
Miami, FL
11.2021 - Current
  • Assisted in selecting appropriate cruises based on customer preferences and budget constraints.
  • Resolved customer complaints regarding booking issues or services provided by cruise lines.
  • Handled all payment transactions including deposits, final payments, onboard credits and refunds.
  • Maintained an up-to-date knowledge of current promotions from various cruise lines.
  • Responded promptly to emails and phone inquiries from potential clients seeking advice about cruising options.
  • Conducted follow-up calls to customers after their return from a cruise vacation to assess satisfaction levels.

Customer Service Representative

Southern Airways Express
Palm Beach, FL
12.2020 - 11.2021
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Travel Agent

Expedia CruiseShipCenters
Altoona, PA
09.2016 - 11.2021
  • Organized flights, insurance, and accommodations for travelers according to their preferences.
  • Prepared customized itineraries based on customer needs and preferences.
  • Handled customer complaints in a professional manner to ensure satisfaction with the service provided.
  • Developed relationships with suppliers including airlines, hotels, cruise lines, tour operators to secure discounted rates for customers.
  • Advised customers on necessary documents needed for international travel such as passport applications or visa requirements.
  • Provided detailed information about destinations such as climate conditions or points of interest at requested locations.
  • Created travel itineraries and made adjustments to meet client specifications.
  • Handled travel arrangements for groups, couples, executives, and special needs clients.

Gate Agent

Southern Airways Express
Palm Beach, FL
12.2016 - 12.2020
  • Greeted customers in a friendly and professional manner.
  • Provided assistance with ticketing, baggage handling, and boarding procedures.
  • Processed payments for tickets, baggage fees, and other services.
  • Verified identification of travelers before allowing them to board the plane.
  • Ensured compliance with safety regulations by performing pre-flight inspections of aircrafts cabin areas.
  • Performed administrative duties such as filing paperwork or entering data into computer systems.
  • Coordinated with ground staff to ensure smooth loading of luggage onto the aircrafts cargo hold.

Package Handler

UPS
Duncansville, PA
10.2015 - 12.2016
  • Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
  • Organized packages according to type, size, destination, and other specifications.
  • Followed safety procedures when operating heavy machinery such as forklifts and pallet jacks.
  • Monitored package deliveries to ensure timely arrivals at destinations.
  • Labeled parcels accurately according to company guidelines.
  • Ensured compliance with postal regulations regarding hazardous materials handling.

Education

High School Diploma -

Central High School
Martinsburg, PA
06-1988

Skills

  • Goal-Oriented
  • Cultural Awareness
  • Travel Coordination
  • Client Relationship Building
  • Sales proficiency
  • Data Entry
  • Customer Service
  • CRM Software
  • Travel Planning
  • Microsoft Office

Timeline

Personal Cruise Consultant

Norwegian Cruise Line
11.2021 - Current

Customer Service Representative

Southern Airways Express
12.2020 - 11.2021

Gate Agent

Southern Airways Express
12.2016 - 12.2020

Travel Agent

Expedia CruiseShipCenters
09.2016 - 11.2021

Package Handler

UPS
10.2015 - 12.2016

High School Diploma -

Central High School

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Apryl Cherry