Samantha Barthelemy
Miami,FL
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
5
5
years of professional experience
Work History
Personal Cruise Consultant
Norwegian Cruise Line
Miami, FL
06.2023 - Current
- Generated an average of $135,000 in revenue monthly.
- Developed and maintained relationships with cruise line vendors to ensure the best possible pricing for customers.
- Provided accurate information on ports of call, shore excursions, and other cruise-related activities.
- Handled all payment transactions including deposits, final payments, onboard credits and refunds.
- Responded promptly to emails and phone inquiries from potential clients seeking advice about cruising options.
- Processed changes in existing reservations due to unforeseen circumstances.
- Booked transportation and hotel reservations using computer or telephone.
Server
Flanigan's Seafood Bar and Grill
Doral, FL
08.2023 - 06.2024
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Operated POS terminals to input orders, split bills and calculate totals.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Sales Representative
Alclear LLC
Miami, FL
01.2020 - 02.2022
- Verified photo IDs and tickets to allow guests passage.
- Maintained detailed records of all biometric screening activities.
- Upheld strong customer service standards while completing screenings.
- Operated biometric screening equipment to capture and store data.
- Participated in continuing education programs to stay abreast of current developments in the field of biometrics.
- Collaborated with healthcare professionals on research projects related to biometric screenings.
Education
Associate of Science - Business Administration
Florida Technical College
Cutler Bay, FL05-2022
High School Diploma -
South Dade Senior High
Homestead, FL06-2018
Skills
- Relationship Building
- Goal-Oriented
- Customer Service
- Adaptability
- Critical Thinking
- POS operation
Languages
English
Native/ Bilingual
Spanish
Limited
Timeline
Server
Flanigan's Seafood Bar and Grill
08.2023 - 06.2024
Personal Cruise Consultant
Norwegian Cruise Line
06.2023 - Current
Sales Representative
Alclear LLC
01.2020 - 02.2022
Associate of Science - Business Administration
Florida Technical College
High School Diploma -
South Dade Senior High
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