TIMOTHY BROSNAN
60 SW 91st AVE APT102, PLANTATION,FL
Summary
Sales-oriented travel expert with excellent administrative skills and experience working for well-known Cruise Lines. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry.
Overview
34
34
years of professional experience
Work History
Personal Cruise Consultant
MSC Cruises USA
Fort Lauderdale, FL
01.2016 - Current
- Implemented automated office systems, optimizing client and data communications as well as records management.
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
- Arranged travel accommodations for singles, couples, families and special needs clients.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers.
- Discussed security issues and protocols with individuals traveling to highly insecure areas such as Turkey.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Communicated benefits and information regarding international travel insurance with clients and obtained best rates, increasing repeat business.
Norwegian Cruise Line
Professional Cruise Consulatant
Sunrise, FL
09.2013 - 01.2016
- Responsible for selling NCL cruise products directly to consumers by cultivating and maintaining customer relationships that include initiating calls to customers, building rapport, and recommending modifications to products and services which promote customer retention, drive direct sales, and ensure overall superior customer service experience with NCL
- Initiate contacts on daily basis by contacting new leads, former clients and establishing rapport with older leads to favorably promote the company and its inventory as cruise line of choice
Music Sales
Warner Bros Music
Miami, FL
08.1985 - 10.2010
- Represented products to broad market including Music Distributors, Retail Music Dealers, Music Catalog Accounts and Internet Based Accounts.
- Initiated contacts and set up accounts with turn-key merchandising displays and product while maintaining key contacts.
- Responsible for $4.8 million, multi-state territory with over 450 accounts.
- Developed national marketing ads targeted to specific accounts as well as magazine campaigns for targeted product lines.
- Consistently exceeded annual sales quota/budget.
- Trade Show specialist – Setting up and interacting with attendees.
Education
Business Certificate - Business
Broward College
Fort Lauderdale, FL09.2012
Skills
- Customer Service
- Advanced Mathematics
- Travel and Accommodations Explanation
- Critical Thinking
- Detail-Oriented
- Travel Promotions
- Travel Cost Computation
- Active Listening
- Relationship Building
- Travel Itineraries
- Microsoft Office
- Company Branding
Accomplishments
- Used Microsoft Excel to develop inventory pricing spreadsheets.
- Created Power Point presentations for product analysis.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Timeline
Personal Cruise Consultant
MSC Cruises USA
01.2016 - Current
Norwegian Cruise Line
Professional Cruise Consulatant
09.2013 - 01.2016
Music Sales
Warner Bros Music
08.1985 - 10.2010
Business Certificate - Business
Broward College