Summary
Overview
Work History
Education
Skills
Timeline
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Giovanna Saenz

Miami,FL

Summary

Experienced and detail-oriented poker dealer with 15 years of expertise in casino environments. Skilled in managing fast-paced poker games with precision, integrity, and excellent customer service. Proven ability to create a fun, fair, and engaging atmosphere for players while enforcing casino rules, and maintaining game security. Adept at handling large cash transactions, resolving disputes diplomatically, and collaborating with pit managers and casino staff. Committed to professionalism, accuracy, and enhancing the overall guest experience.

Overview

17
17
years of professional experience

Work History

Personal Cruise Consultant

Norwegian Cruise Line
Miami, FL
03.2024 - 12.2024
  • Initiated proactive outbound calls to existing customers for sales or service follow-up.
  • Planned, coordinated, and executed email campaigns to drive customer loyalty and increase sales.
  • Consistently met individual sales targets set by management.
  • Established aggressive sales objectives and devised plans for attaining each within region.
  • Provided excellent customer service throughout the entire sales cycle from inquiry to purchase completion.
  • Created spreadsheets using Microsoft Excel for tracking sales figures, expenses or other important information.

Poker Dealer

Miccosukee Tribe of Indians of Florida
Miami, FL
03.2023 - 11.2023
  • Inspected cards for wear and tear prior to dealing them out.
  • Performed accurate payouts according to established procedures.
  • Collected gaming chips from players at end of each game session.
  • Adhered strictly to security protocols while handling money transactions.
  • Assisted guests in understanding the rules and regulations of various poker games.
  • Followed standard procedures for opening and closing tables.
  • Dealt cards to players in accordance with established rules and regulations of the game.
  • Monitored games for adherence to gaming laws and regulations, as well as house policies.
  • Provided guidance and assistance to less experienced dealers.
  • Balanced table bank at beginning and end of shift.
  • Calculated and assessed players' cards against house and competition to quickly ascertain game results and determine winning hands, player bets and correct rotation of gameplay.
  • Employed knowledge of game rules and regulations to deal appropriate amount of cards at specific intervals and facilitate fast-paced, congenial gameplay.
  • Calmed down angry guests or patrons using skills in active listening and positive engagement.
  • Maintained enjoyable environment by entertaining and engaging players at tables.
  • Communicated with supervisors and managers about suspicious or unruly behavior from patrons.

Poker Dealer

The Big Easy Casino
Hallandale Beach, FL
12.2021 - 12.2022
  • Resolved customer issues in a professional manner.
  • Provided guidance and assistance to less experienced dealers.
  • Verified identification of customers before allowing them to play poker.
  • Followed standard procedures for opening and closing tables.
  • Assisted guests in understanding the rules and regulations of various poker games.
  • Inspected cards for wear and tear prior to dealing them out.
  • Ensured compliance with safety guidelines at all times.
  • Monitored games for adherence to gaming laws and regulations, as well as house policies.
  • Dealt cards to players in accordance with established rules and regulations of the game.
  • Explained rules, took bets and delivered payouts to facilitate movement of games.
  • Monitored behavior of players while dealing cards in various games, observing individuals for possible cheating.
  • Calmed down angry guests or patrons using skills in active listening and positive engagement.

Poker Dealer

Hialeah Park Casino
Hialeah, FL
08.2020 - 10.2021
  • Ensured compliance with safety guidelines at all times.
  • Provided excellent customer service by responding promptly to guest inquiries or complaints.
  • Inspected cards for wear and tear prior to dealing them out.
  • Verified identification of customers before allowing them to play poker.
  • Assisted guests in understanding the rules and regulations of various poker games.
  • Resolved customer issues in a professional manner.
  • Dealt cards to players in accordance with established rules and regulations of the game.
  • Followed standard procedures for opening and closing tables.
  • Monitored games for adherence to gaming laws and regulations, as well as house policies.
  • Adhered strictly to security protocols while handling money transactions.
  • Balanced table bank at beginning and end of shift.
  • Dealt cards, inspected equipment and monitored players to ensure fair and appropriate play.

Poker Dealer

Magic City Casino
Miami, FL
03.2012 - 03.2020
  • Ensured compliance with safety guidelines at all times.
  • Provided excellent customer service by responding promptly to guest inquiries or complaints.
  • Performed accurate payouts according to established procedures.
  • Inspected cards for wear and tear prior to dealing them out.
  • Assisted guests in understanding the rules and regulations of various poker games.
  • Resolved customer issues in a professional manner.
  • Dealt cards to players in accordance with established rules and regulations of the game.
  • Followed standard procedures for opening and closing tables.
  • Monitored games for adherence to gaming laws and regulations, as well as house policies.

Poker Dealer

Casino Miami Jai-Alai
Miami , FL
10.2008 - 01.2012
  • Ensured compliance with safety guidelines at all times.
  • Provided excellent customer service by responding promptly to guest inquiries or complaints.
  • Performed accurate payouts according to established procedures.
  • Inspected cards for wear and tear prior to dealing them out.
  • Assisted guests in understanding the rules and regulations of various poker games.
  • Resolved customer issues in a professional manner.
  • Dealt cards to players in accordance with established rules and regulations of the game.
  • Followed standard procedures for opening and closing tables.
  • Monitored games for adherence to gaming laws and regulations, as well as house policies.

Poker Dealer

Miccosukee Tribe of Indians of Florida
Miami, FL
12.2007 - 07.2008
  • Ensured compliance with safety guidelines at all times.
  • Provided excellent customer service by responding promptly to guest inquiries or complaints.
  • Performed accurate payouts according to established procedures.
  • Inspected cards for wear and tear prior to dealing them out.
  • Conducted chip exchanges as needed during shifts.
  • Assisted guests in understanding the rules and regulations of various poker games.
  • Resolved customer issues in a professional manner.
  • Dealt cards to players in accordance with established rules and regulations of the game.
  • Followed standard procedures for opening and closing tables.
  • Monitored games for adherence to gaming laws and regulations, as well as house policies.

Education

High School Diploma -

G. Holmes Braddock
Miami, FL
06-2007

Some College (No Degree) - Nursing

Broward College
Fort Lauderdale, FL

Skills

  • Customer service
  • Game regulation compliance
  • Active listening
  • Positive engagement
  • Personable and friendly communications
  • Table management
  • Reading player behavior
  • Positive customer experience
  • Patience and persistence
  • Manual dexterity and accuracy
  • Cash handling experience
  • Strong communication skills
  • Game rules and regulations
  • Card shuffling techniques
  • Casino procedures
  • Memory retention

Timeline

Personal Cruise Consultant

Norwegian Cruise Line
03.2024 - 12.2024

Poker Dealer

Miccosukee Tribe of Indians of Florida
03.2023 - 11.2023

Poker Dealer

The Big Easy Casino
12.2021 - 12.2022

Poker Dealer

Hialeah Park Casino
08.2020 - 10.2021

Poker Dealer

Magic City Casino
03.2012 - 03.2020

Poker Dealer

Casino Miami Jai-Alai
10.2008 - 01.2012

Poker Dealer

Miccosukee Tribe of Indians of Florida
12.2007 - 07.2008

High School Diploma -

G. Holmes Braddock

Some College (No Degree) - Nursing

Broward College

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