Melissa Lorenzo
Hialeah
Summary
Highly motivated and results-driven sales professional with over 5 years of experience. Demonstrated ability to consistently exceed sales targets and drive revenue growth. Skilled in building and maintaining client relationships, identifying customer needs, and delivering customized solutions for business success. Excellent communication and negotiation skills, complemented by a strategic and analytical approach to sales. Seeking an opportunity to leverage passion for sales and proven expertise in a dynamic and growth-focused organization.
Overview
3
3
years of professional experience
Work History
Personal Cruise Consultant
Norwegian Cruise Line
09.2022 - 03.2024
- Bring in new business by making outbound calls to prospective guests and assisting them throughout the process of planning their next vacation
- Cultivated relationships with clients to understand their travel preferences and recommend personalized cruise itineraries
- Provided exceptional customer service by addressing inquiries, concerns, and issues before, during, and after the cruise experience
- Achieved sales targets by upselling amenities, excursions, and onboard services to enhance the overall cruise experience for clients
- Generated leads and established relationships to exceed monthly sales targets for cruise packages
- Utilized CRM systems to track sales progress and maintain accurate records of client interactions
- Managed end-to-end sales process, including lead generation, client meetings, and contract negotiations
Sales Coordinator
Dolls Plastic Surgery
11.2020 - 11.2021
- Managed and coordinated sales activities for surgical products, including organizing product demonstrations, preparing sales proposals, and following up with leads
- Assisted in creating and implementing sales strategies to meet revenue targets and increase market share in the surgical industry
- Maintained and updated customer database and sales records, ensuring accuracy and completeness of information
Education
Bachelor of Arts - Criminal Justice
Miami Dade College
Miami, FL05-2024
Skills
- Outbound Calling
- Client Relationship Management
- Customer Service
- Sales Target Achievement
- Lead Generation
- CRM Utilization
- Sales Process Management
- Sales Strategy Implementation
- Customer Database Management
- Upselling Techniques
- Relationship Selling
- Verbal Communication
- Written Communication
- Teamwork
- Collaboration
- Problem Solving
- Product Recommendations
- Sales Goal Attainment
- Reliability
- Punctuality
- Negotiation Tactics
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Personal Cruise Consultant
Norwegian Cruise Line
09.2022 - 03.2024
Sales Coordinator
Dolls Plastic Surgery
11.2020 - 11.2021
Bachelor of Arts - Criminal Justice
Miami Dade College
Similar Profiles
Hesbon OmwengaHesbon Omwenga
Guest Services Associate at Norwegian Cruise LineGuest Services Associate at Norwegian Cruise Line
Agi Widia SurwanaAgi Widia Surwana
Waiter at Norwegian Cruise LineWaiter at Norwegian Cruise Line
Basilio Jr ValdezBasilio Jr Valdez
Beverage Manager at Norwegian Cruise LineBeverage Manager at Norwegian Cruise Line
Lech Reyes SarcosLech Reyes Sarcos
Guest Service Associate at Norwegian Cruise LineGuest Service Associate at Norwegian Cruise Line
Evelio DariasEvelio Darias
Small Business Owner at Moka VendingSmall Business Owner at Moka Vending