Jonathan S. Garcia
Miami,TX
Summary
Results‑driven sales professional with a proven record of exceeding quotas, generating pipeline through high‑volume outreach, and rapidly mastering new products. Skilled in lead qualification, multi‑channel prospecting, and building strong customer relationships that drive revenue growth. Recognized for fast ramp‑up, adaptability, and a proactive approach to improving sales processes and customer engagement.
Overview
10
10
years of professional experience
Work History
Personal Cruise Consultant
Norwegian Cruise Line
Miami, FL
06.2025 - Current
- Consistently ranked top performer in rookie class, surpassing monthly booking goals within first active month after training.
• Maintain 150+ outbound dials per day and exceed 4+ hours of talk time, demonstrating strong activity discipline and high-volume outreach.
• Created targeted email templates to engage high‑revenue guests, increasing response rates and driving repeat bookings.
• Manage multiple guest groups simultaneously, coordinating and aligning decisions on ship, itinerary, dates, and pricing while negotiating group-rate opportunities.
• Partner with management to provide frontline sales feedback, contributing insights to improve guest acquisition strategies.
Account Manager
Ricoma International
Medley, FL
03.2024 - 05.2025
- Manage client onboarding through video calls, introducing new clients to the company and guiding them on using embroidery, DTF, DTG, heat press, and pre-treatment machines.
- Meet monthly sales quotas to ensure company growth within a competitive and collaborative team environment, fostering continuous learning and professional development.
- Represent the company at trade shows across the country, showcasing equipment and generating sales from both new and returning clients.
- Collaborate with internal teams (logistics, accounting, IT) to resolve client issues and improve processes, including piloting new CRMs.
- Reaching out to 80 accounts daily while also conducting onboarding meetings and coordinating in-person sales appointments.
Personal Vacation Planner
Carnival Cruise Line
Miramar, FL
02.2018 - 02.2024
- Surpassed monthly and quarterly sales targets through effective customer engagement via phone, email, text, and Facebook.
- Tailored vacation experiences to client needs, boosting satisfaction and loyalty.
- Making over 120 outbound dials a day and sending 30 Virtual-Cards
- Successfully upsold higher-category cabins and protection plans for enhanced client experiences.
- Proficient in multiple CRM applications for streamlined sales processes.
- Meeting or surpassing status goals.
Certified Life's Good Vendor
Best Buy
West Kendall, Fl
02.2017 - 12.2018
- Specialized in sales representation for Life Good products.
- Conducted in-home consultations for personalized customer service.
- Upsold higher-end equipment and built custom home theater system packages.
- Take incoming calls from potential clientele and set up future appointments in the store for live demos.
Asset Protection
Best Buy
West Kendall, FL
11.2015 - 02.2017
- Enforced company policies to prevent theft effectively.
- Reviewed security footage and collaborated with law enforcement.
- Ensured safety guidelines adherence for all staff and provided training on special/heavy equipment usage.
Education
Some College (No Degree) - Pre-Physical Therapy
Miami Dade College
MiamiHigh School Diploma -
South Dade Senior High School
Homestead, FL06-2011
Skills
- High‑Volume Outbound Prospecting
Lead Qualification & Discovery
CRM & Pipeline Management
Objection Handling & Consultative Selling
Multi‑Channel Prospect Engagement
Languages
Spanish
Timeline
Personal Cruise Consultant
Norwegian Cruise Line
06.2025 - Current
Account Manager
Ricoma International
03.2024 - 05.2025
Personal Vacation Planner
Carnival Cruise Line
02.2018 - 02.2024
Certified Life's Good Vendor
Best Buy
02.2017 - 12.2018
Asset Protection
Best Buy
11.2015 - 02.2017
High School Diploma -
South Dade Senior High School
Some College (No Degree) - Pre-Physical Therapy
Miami Dade College