Julie Guinet Reed
Pembroke Pines,FL
Summary
Results-driven Travel Agent skilled in customer service, time management, and relationship building. Multilingual professional with a strong track record of enhancing sales through positive client interactions. Committed to delivering exceptional travel experiences while fostering collaboration in a growth-oriented agency.
Overview
20
20
years of professional experience
Work History
Personal Cruise Consultant
Norwegian Cruise Line
Sunrise, Florida
07.2025 - Current
- Guided clients in selecting personalized cruise itineraries and experiences.
- Provided expert knowledge on onboard amenities and shore excursions.
- Created customized travel packages aligning with client preferences and budgets.
- Resolved customer inquiries and concerns promptly and professionally.
- Maintained updated knowledge of industry trends and Norwegian offerings.
- Built strong relationships with repeat customers through personalized service experiences.
- Analyzed customer feedback surveys to pinpoint service improvement areas.
- Handled all payment transactions including deposits, final payments, onboard credits and refunds.
- Reviewed customer feedback surveys to enhance future cruise experiences.
Inside Sales Account Manager
Travertine Mart
Hallandale, FL
01.2020 - 06.2025
- Sales activities and develop relationship with customer Nationwide.
- Created sales plans and strategies to achieve team goals and revenue objectives.
- Executed and created strategic sales plans to expand customer base and extend global reach.
- Established new accounts and serviced existing accounts to maintain professional relationships.
- Created and maintained sales environment to support business objectives.
- Conducted performance evaluations and salary reviews.
- Utilized Monday portal system and Quickbooks for project management and financial tracking.
Assistant Project Manager
Sabal Development
Miami, FL
09.2017 - 08.2019
- Developed project calendars and budgets to gauge progress and overall team success.
- Created and delivered project status presentations to customers and project personnel, enhancing visibility into project progress.
- Proposed, reviewed and approved modifications to project plans.
- Identified project needs by reviewing project objectives and schedules.
- Maintained close connections with project personnel to swiftly identify and resolve issues, ensuring project timelines remained on track.
- Communicated regularly with General Contractor to align project goals and streamline execution.
- Use "Builder Trend"portal system.
Sales Account Manager
Miami Habitat/BelAir Tremblant- Vacation Rental
Miami, FL
01.2014 - 08.2017
- Coordinated with account managers to prepare and present performance updates and quarterly business reviews, ensuring alignment on client strategies.
- Calculated costs and pricing for proposals and bids to support competitive positioning.
- Drafted and refined sales proposals and correspondence to enhance clarity and effectiveness.
- Answered customers' questions about product prices, availability, uses and credit terms.
- Managed vacation rentals for Mont Tremblant, Canada and for Miami.
- Managed listings properties on VRBO, AirBNB, HomeAway, Booking.com
Email Marketing Coordinator
All Inbox
New York, NY
02.2009 - 01.2014
- Worked Remotely from France
- Implement, QA and schedule Emails across all brands
- Email Tracking and reporting.
Marketing Assistant
Yack Industry
Saint Cyr Sur Mer, France
12.2008 - 08.2013
- Provided quality customer service to clients (French/English).
- Handled client emails and phone calls, providing timely and accurate responses to enhance client satisfaction.
- Streamlined organization and maintenance of product files and records for quick access and retrieval.
- Coordinated daily office operations to ensure smooth workflow and support team objectives.
Administrative Assistant
Conseil General de l'Essonne- France
Evry, France
11.2005 - 06.2008
- Oversaw daily office operations to ensure smooth workflow and support team activities.
- Systematized and maintained filing system for easy access to documents and records.
- Typed and formatted various documents for office use.
Education
BBA - Marketing/International Relation
IDRAC PARIS
FRANCE06-2005
BBA - Business Administration And Management
Schiller International University
Paris, France06-2003
Skills
- Travel Coordination
- Travel Management
- Travel booking
- Destination Knowledge
- Sales Expert
- Sales Optimization
- Client Engagement
- Customer relationship management
- Client relationship management
- Customer Service
- Customer service
- Planning & Organizing
- Time Management
- Negotiation proficiency
- Adaptability
- Adapts under pressure
- Effective communication
- Exceptional communication
- Relationship building
- Native French speaker
Languages
- English
- French
Timeline
Personal Cruise Consultant
Norwegian Cruise Line
07.2025 - Current
Inside Sales Account Manager
Travertine Mart
01.2020 - 06.2025
Assistant Project Manager
Sabal Development
09.2017 - 08.2019
Sales Account Manager
Miami Habitat/BelAir Tremblant- Vacation Rental
01.2014 - 08.2017
Email Marketing Coordinator
All Inbox
02.2009 - 01.2014
Marketing Assistant
Yack Industry
12.2008 - 08.2013
Administrative Assistant
Conseil General de l'Essonne- France
11.2005 - 06.2008
BBA - Marketing/International Relation
IDRAC PARIS
BBA - Business Administration And Management
Schiller International University