Work Preference
Overview
Work History
Education
Personal Information
Skills
Timeline
OperationsManager
Amanda Davidowitz
Open To Work

Amanda Davidowitz

Apopka

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Guest Experience CoordinatorPersonal Cruise ConsultantCast Member (Retail, Attractions, Transportation, Entertainment, Training and Development)Manager/Lead Tour GuideGuest Service Assistant Manager

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: Apopka, FL
Open to relocation: Yes

Salary Range

60000/yr - 200000/yr

Important To Me

Career advancementPersonal development programs

Overview

16
16
years of professional experience

Work History

Personal Cruise Consultant

Norwegian Cruise Line
02.2021 - 05.2022

Cast Member (Retail, Attractions, Transportation, Entertainment, Training and Development)

Walt Disney Company
08.2013 - 03.2020

Manager/Lead Tour Guide

Orlando for Families
04.2015 - 06.2017

Guest Service Assistant Manager

Target
05.2010 - 06.2012

Guest Experience Coordinator

Norwegian Cruise Line
05.2022 - Current
  • Respond to guest’s post cruise comments via email and phone
  • Use Seaweb, Seaware, Fexco, Excel, Calabrio, Issutrax and many other programs
  • Constantly communicated to ships and other team members to resolve issues
  • Met productively requirement weekly
  • Keep up to date on sailing cancelations and itinerary changes
  • Be a team player and answer questions of coworkers
  • Provide compensation effectively for guest retention

Education

Bachelor of Science - Business Administration

Full Sail University
Winter Park, FL

Personal Information

Skills

  • Multitasking proficiency
  • Strong empathy
  • Exceptional communication
  • Tour guiding
  • Reservation management
  • Brand representation
  • Guest relations expertise
  • Customer service
  • Computer skills
  • Verbal and written communication
  • Data entry proficiency
  • Guest accommodations
  • Complaint handling
  • Documentation and reporting
  • Payment processing
  • Issue resolution
  • Guest orientation
  • New employee training
  • Coaching and mentoring

Timeline

Guest Experience Coordinator

Norwegian Cruise Line
05.2022 - Current

Personal Cruise Consultant

Norwegian Cruise Line
02.2021 - 05.2022

Manager/Lead Tour Guide

Orlando for Families
04.2015 - 06.2017

Cast Member (Retail, Attractions, Transportation, Entertainment, Training and Development)

Walt Disney Company
08.2013 - 03.2020

Guest Service Assistant Manager

Target
05.2010 - 06.2012

Bachelor of Science - Business Administration

Full Sail University
Amanda Davidowitz