Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mariel Zeno

Davie,Florida

Summary

Dynamic and results-driven professional with extensive experience in the travel industry, notably with Royal Caribbean Cruise Line. Excelled in providing exceptional customer service and leveraging travel industry knowledge to increase client satisfaction. Skilled in utilizing advanced reservation systems like GUI and Sales Force, coupled with exceptional communication abilities and a strong work ethic, to drive sales and foster lasting client relationships.

Overview

21
21
years of professional experience

Work History

Personal Cruise Consultant

Norwegian Cruise Line
11.2022 - Current
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Assisted clients with flight changes and cancellations to minimize travel disruptions.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Offered excellent customer service throughout entire booking process from initial inquiry until trip completion.
  • Increased client satisfaction by providing personalized cruise recommendations based on individual preferences and travel goals.

Sales Agent

Royal Caribbean Cruise Line
09.2003 - 09.2022
  • Explained features and advantages of Cruises products or services to promote sales.
  • Increased sales revenue by developing and maintaining strong client relationships.
  • Strengthened client relationships through excellent interpersonal skills, empathetic listening, and prompt follow-up on inquiries or issues.
  • Maximized efficiency in handling high call volume, ensuring each guest received prompt attention while maintaining accuracy in reservations.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Education

Associate of Science - Airlines & Tourism

San Juan City College
San Juan, PR

Associate of Science - Business Administration

Metropolitan University
San Juan, PR

Skills

  • Goal-Oriented
  • Exceptional communication
  • Travel industry knowledge
  • Strong Work Ethic
  • Upselling proficiency
  • GUI, Sea Webb, Quest, Sales Force for reservations

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Personal Cruise Consultant

Norwegian Cruise Line
11.2022 - Current

Sales Agent

Royal Caribbean Cruise Line
09.2003 - 09.2022

Associate of Science - Airlines & Tourism

San Juan City College

Associate of Science - Business Administration

Metropolitan University

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Mariel Zeno