Summary
Overview
Work History
Education
Skills
Timeline
Apryl Kuch

Apryl Kuch

CSR TELLER
Spokane Valley,WA

Summary

Dynamic professional with a strong background in customer service at Wheatland Bank, excelling in team leadership and conflict resolution. Passionate about child development, leveraging compassion and creativity from dance instruction to foster confidence in young learners. Proven ability to enhance communication and streamline processes, ensuring exceptional support and engagement.

Overview

20
20
years of professional experience

Work History

Lead CSR /Personal Banker

Wheatland Bank
09.2017 - Current

Greet customers in a friendly positive atmosphere to assist in daily transactions from cash handling to all account related needs and opening new accounts. Providing excellent customer service to gain long term relationships and provide satisfactory service.

  • Conducted regular audits of cash handling processes to ensure compliance with company policies.
  • Managed cash register operations, ensuring balanced cash drawers at end of shifts.
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Dance Teacher

Self Employed
12.2006 - 01.2018
  • Choreographed unique routines tailored to individual student abilities, enhancing each dancer's strengths while improving areas of weakness.
  • Mentored junior instructors, providing guidance on teaching techniques and classroom management.
  • Developed strong relationships with students, encouraging them to develop self-confidence through the art of dance. Teaching in a fun environment ages 3 - 18.

Office Manager/ IT Consultant

Odessa Office Equipment
01.2006 - 01.2017
  • Managed office operations, ensuring efficient workflow and resource allocation, handling sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.

CNA

Odessa Hospital
06.2006 - 01.2008
  • Administered daily care routines for patients, ensuring comfort and safety.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Enhanced patient satisfaction by providing compassionate and attentive care.

Education

High School Diploma -

Bethel High School, Spanaway, Wa

Skills

  • Customer service, engaging with the public and helping others
  • Administrative/office skills are Word, Excel, Data programs related to customer information and banking
  • Willing to learn a new career path to get back to what I love, which is working with children and seeing them gain confidence and enjoy life

Timeline

Lead CSR /Personal Banker - Wheatland Bank
09.2017 - Current
Dance Teacher - Self Employed
12.2006 - 01.2018
CNA - Odessa Hospital
06.2006 - 01.2008
Office Manager/ IT Consultant - Odessa Office Equipment
01.2006 - 01.2017
Bethel High School - High School Diploma,
Apryl KuchCSR TELLER