Apryl Lindley
Columbus,MS
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent
American Health Marketplace
Kissimmee, FL
09.2022 - 05.2024
- Analyzed current processes and identified opportunities for improvement.
- Provided support during open enrollment periods by answering inquiries from potential customers.
- Developed and implemented insurance plans for customers based on their individual needs.
- Participated in training sessions as required by company guidelines.
- Identified new business opportunities through networking activities and referrals from existing clients.
- Educated customers on various health insurance products and services available.
- Provided detailed explanation of policy terms, conditions, and benefits to clients.
- Monitored changes in state and federal laws regarding health insurance policies.
Senior Benefits Consultant
GoHealth
Chicago, IL
08.2021 - 08.2022
- Collaborated with management to update existing health benefit programs as needed.
- Troubleshooted technical problems related to online enrollment systems or other software applications used by customers.
- Conducted eligibility reviews to ensure compliance with applicable regulations.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Assisted members to enhance current plans with supplemental benefits to boost sales.
- Fielded inbound calls from customers inquiring about alternative insurance options to generate sales opportunities.
Insurance Agent
Aflac
Columbus, MS
05.2020 - 05.2021
- Explained complex technical terms related to insurance plans in simple language for easy understanding.
- Scheduled meetings with prospective clients to discuss available products and services.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Maintained accurate records of all insurance transactions using computer software systems.
Education
Associate of Science - Psychology
Meridian Community College
Meridian, MS05-2014
High School Diploma -
Clarkdale High School
Meridian, MS05-2010
Some College (No Degree) - Psychology
Mississippi State University
Starkville, MSSkills
- Insurance sales strategy
- Team training and development
- New Agent Training
- Email Marketing
- Client Account Management
- Client Relationship Management
- Contract Preparation
- Promotional support
- Sales expertise
Certification
- Licensed in 25 states. Health Insurance
Timeline
Licensed Insurance Agent
American Health Marketplace
09.2022 - 05.2024
Senior Benefits Consultant
GoHealth
08.2021 - 08.2022
Insurance Agent
Aflac
05.2020 - 05.2021
Associate of Science - Psychology
Meridian Community College
High School Diploma -
Clarkdale High School
Some College (No Degree) - Psychology
Mississippi State University