Apryl Lisonbee
Surprise,AZ
Summary
Creative, professional skilled in office administration, business communications. Proven to bring streamlined complicated operations in a fast-paced environment. Manages diversified office administrative functions, manages events, offers customer assistance and provides team support.
Overview
5
5
years of professional experience
Work History
Office Administrator
Parker and sons
Phoenix, AZ
03.2023 - Current
- Scheduled appointments and coordinated calendars for field technicians
- Processed invoices, purchase orders, and payment records
- Maintained customer files and updated confidential office records
- Prepared correspondence, reports, and internal office documents
- Resolved customer questions with professional Parker and Sons communication
- Organized and maintained filing systems, including electronic databases and records.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Composed correspondence such as letters, emails, memos, reports and other documents.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
- Processed financial documents, contracts, expense reports and invoices.
Support Specialist
First American Home Warranty
Phoenix, AZ
10.2021 - 03.2023
- Resolved complex customer escalations through email, chat, and phone support channels.
- Investigated customer complaints and identified root cause of the issue.
- Reviewed case histories, account details, and prior interactions for accurate escalation handling.
- Participated in regular meetings with management team members to discuss best practices in resolving escalations quickly and efficiently.
- Documented detailed reports of all escalations and resolutions.
- Managed multiple customer accounts simultaneously while providing superior service.
- Conducted follow-up calls with customers to ensure satisfactory resolutions were achieved.
- Answered incoming calls and routed customer requests to proper departments
- Reviewed warranty claims, coverage details, and eligibility requirements in company systems.
- Documented customer calls, claim notes, and service updates in case records.
- Explained plan benefits, exclusions, and repair processes to policyholders.
- Documented customer interactions and contact information into company database.
Education
GED
Phoenix, AZSkills
- Invoice processing
- Records management
- Document preparation
- Database entry
- Calendar management
- Office coordination
- Call management
- Claims review
- Customer service
- Attention to detail
Timeline
Office Administrator
Parker and sons
03.2023 - Current
Support Specialist
First American Home Warranty
10.2021 - 03.2023
GED