Aqsa Akram
NY
Summary
Sales professional with strong expertise in driving revenue and building client relationships. Adept at team collaboration, adapting to changing needs, and leveraging skills in negotiation, communication, and strategic planning. Known for reliability, fostering productive team environment, and consistently meeting targets.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Rep
Red Hat
11.2023 - 11.2024
- Client Communication: Manage customer inquiries through various channels (phone, email, chat) and maintain effective communication.
- Customer Feedback: Gather and report on customer feedback to help shape service improvements and address recurring issues.
- Service Improvement: Contribute to continuous improvement of processes and customer service strategies.
- Collaboration: Work closely with sales, marketing, and operations teams to deliver an exceptional customer experience.
- Issue Resolution: Handle complaints and resolve customer issues promptly and professionally, aiming for a positive customer experience.
Assistant Teacher
Alley’s Ally Daycare
12.2022 - 05.2023
- Assisted with diapers change
- Planning daily curriculum for the kids including learning and projects
- Mostly worked with toddlers
Seasonal Associate
Lowes
01.2019 - 09.2019
- Greeted customers entering store and promoted sales or special programs
- Offered advice and assistance to customers, paying attention to special needs or wants
- Answered customer questions and provided detailed product information
Sales Associate
Express
08.2017 - 12.2018
- Assisted customers in merchandise sales through recommendation of fashion choices
- Responsible for register sales, cash handling and accurate customer checkouts
- Ensured merchandise availability through organization and stock room assessment
- Facilitated seasonal sales by creating seasonal fashion displays
Customer Service Representative
Dunkin' Donuts
08.2014 - 05.2017
- Assisted customers at the cash register
- Informed customers of current active promotions when appropriate
- Prepared food in a safe and responsible manner
- Kept the store clean and well-maintained
Education
BA - Health Science
Stony Brook University
Stony Brook, NY - Currently Attending 12.2024
Associate of Arts - Liberal Arts and General Studies
Suffolk County Community College
Selden, NY06.2018
High School Diploma -
Bay Shore Senior High School
Bay Shore, NY06.2014
Skills
- Microsoft Word
- Excel
- PowerPoint
- Outlook
- Customer Service
- Administrative Functions
- Filing and copying
- Great Business Communications skills
- Clerical Duties
- Attention to Details
- Creative problem solving
- Decision-making
- Computer proficiency
- Product knowledge
- Appointment scheduling
- Team development
- Complaint handling
- Payment processing
- Order fulfillment
- Administrative support
- Microsoft Office Suite
- Professional telephone demeanor
- Store maintenance
- Order processing
- Delivery scheduling
- File Management
- Administrative Roles
- Proficient in Microsoft office
- Microsoft Dynamics
- Data Analysis
- Team Leadership
- CRM
- CSM
- Agile
- Time Management
- Strategic Planning
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Sales expertise
- Relationship building
- Product and service sales
- Client service
- Account management
- Social media marketing
- Multitasking and organization
- Critical thinking
- Team collaboration
- Active listening
- Adaptability and flexibility
Accomplishments
- Digital Marketing
- CSM Scrum Master Certification
Volunteer Experience
Stony Brook Medical Hospital, Reception Desk Staff, 01/01/10, 12/31/14, Staff the Reception Desk, Assist unit clerk with clerical tasks, Answer Telephone, Helped with discharge and admitting of patients
Certification
CSM Certifications
Digital Marketing
Languages
Urdu
Full Professional
Timeline
Sales Rep
Red Hat
11.2023 - 11.2024
Assistant Teacher
Alley’s Ally Daycare
12.2022 - 05.2023
Seasonal Associate
Lowes
01.2019 - 09.2019
Sales Associate
Express
08.2017 - 12.2018
Customer Service Representative
Dunkin' Donuts
08.2014 - 05.2017
Associate of Arts - Liberal Arts and General Studies
Suffolk County Community College
High School Diploma -
Bay Shore Senior High School
BA - Health Science
Stony Brook University