Aqsa Shinwari
Summary
Dedicated and reliable customer service and operations associate with two years of experience at PetSuites Longmeadow. Skilled in both front-end and back-end operations, providing exceptional care for pets while ensuring a safe and welcoming environment for clients. Proficient in managing daily tasks such as check-ins, reservations, and payments, while also overseeing pet safety and health documentation, including vaccinations. Known for strong communication, teamwork, and attention to detail, with a commitment to delivering high-quality service and building lasting customer relationships.
Overview
2
2
years of professional experience
Work History
Receptionist /Kennel Technician
NVA
10.2022 - 11.2024
- Delivered high-quality customer service by assisting clients with pet check-ins, reservations, and answering questions regarding services and care.
- Supported both front and back-of-house operations, ensuring pets were well cared for and the facility was organized, clean, and safe.
- Assisted in supervising pet playgroups and monitored pets to ensure their safety and well-being, following established protocols.
- Communicated clearly with pet owners about their pets' needs, updates, and any special instructions or requests, fostering strong customer relationships.
- Ensured pets were up-to-date with required vaccinations and health documentation before check-in, maintaining compliance with company and industry health and safety standards.
- Managed daily administrative tasks, including processing payments, updating client records, and scheduling services.
- Collaborated with team members to ensure the efficient operation of the facility, providing assistance where needed to meet business goals.
- Demonstrated a high level of professionalism, maintaining a positive and welcoming environment for both pets and their owners.
Education
High School Diploma -
William B. Travis Highschool
11111 Harlem Road08-2024
Skills
- Customer Service: Strong ability to build trust with clients, provide detailed information, and address concerns with patience and professionalism
- Multitasking & Time Management: Able to balance a variety of tasks and responsibilities in both front-end and back-end operations
- Pet Care & Safety: Knowledgeable in pet care, handling, and monitoring behavior to ensure a safe and comfortable environment for animals, including managing vaccination records
- Communication: Clear, concise, and effective communication with both clients and colleagues
- Team Collaboration: Works effectively with diverse teams to achieve goals and maintain a positive work environment
- Attention to Detail: Careful in tracking pet health records, ensuring all necessary vaccinations and health documentation are up-to-date and properly filed
Timeline
Receptionist /Kennel Technician
NVA
10.2022 - 11.2024
High School Diploma -
William B. Travis Highschool
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