AQUALIA DAVIS
Douglasville,GA
Summary
Experienced Logistics/Supply Chain Planner with a strong background in materials, production, logistics, warehouse, supply chain, purchasing, and operations. Proven track record of success in reducing costs, improving inventory turns, enhancing service, and driving performance through process improvements. Hardworking Quality Control Inspector and Scheduling Coordinator with 4 years of experience in ensuring material availability and developing effective production plans. Excellent team player with a "can do" attitude and possess in-depth knowledge of inventory and manufacturing principles. Polite and attentive Production Analyst offering excellent customer service, organization, and time management skills.
Overview
11
11
years of professional experience
Work History
Ticket Agent
Frontier Airlines
09.2023 - Current
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Researched and resolved customer ticketing issues to promote satisfaction.
- Assisted with development and implementation of new ticketing policies for enhanced service delivery.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Answered customer inquiries regarding ticket availability, pricing and event information.
- Monitored ticket sales and provided detailed reports to management.
- Supported fellow agents during peak hours by taking on additional tasks without compromising quality of service.
- Provided schedule, routing and fare information to assist customers with ticket purchases.
- Verified passenger identification and processed required travel documents for smooth boarding procedures.
- Provided exceptional service during high-pressure situations such as overbooked flights or severe weather events.
- Streamlined the check-in process for faster boarding times and improved passenger experience.
Independent Contract Driver
Uber
03.2017 - Current
- Retained valid proof of insurance and registration in vehicles.
- Hooked and unhooked trailers from tractor and converter dollies.
- Recorded expenses and maintained receipts.
- Managed unexpected emergencies and route changes with calm and professionalism.
Poll Worker Manager
Douglas County
11.2021 - 05.2022
- Provided ballots to registered voters and instruction on proper voting methods.
- Completed new voter registrations for district residents.
- Evaluated address information, identifying cards and registration paperwork for each voter.
- Prepared equipment for voting and maintained operations throughout voting hours.
- Watched members of public and candidates for compliance with applicable regulations.
Quality Control Inspector
Staples
01.2021 - 10.2021
- Documented nonconformities immediately and recommended techniques for prompt resolution.
- Inspected and repaired products to meet project expectations.
- Used specialized tools to take precise measurements of various aspects of samples.
- Performed quality audits and root cause analysis and organized government inspections.
- Adhered to safety protocols to minimize equipment damage and avoid injuries.
- Wrote detailed reports outlining performance, quality and defect rates.
Delivery Driver
Fed Ex Express
06.2020 - 07.2021
- Utilized street maps to plan and determine most efficient routes.
- Reviewed and verified invoices and purchase requests to confirm accuracy.
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Navigated routes with relevant map programs and GPS systems.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Inspected vehicle and maintained gas, oil and water levels.
- Notified customers of delays to decrease calls to support.
- Answered customer questions regarding shipments.
Internship Student
Brookdale Hospital Medical Center
04.2021 - 05.2021
- Supported projects by keeping files organized, sharing communications and preparing spaces for meetings.
- Helped staff members with writing correspondence, restocking supplies and other administrative needs.
- Shadowed staff ,assisted with personal care needs of patients, such as bed making for the patients, feeding the patients.
Supply Chain Planner
Silver Line by Andersen Corporation
05.2017 - 06.2020
- Coordinated procurement of material to match demands; communicate with suppliers our requirements and forecast.
- Responsibilities included execution of processes, investigating discrepancies, developing corrective actions, with an understanding of business impacts of decisions.
- Coordinated procurement of material to match demands; communicated with suppliers the company’s requirements and forecast.
- Maintained relationships with internal and external business partners including suppliers, supervisors and team leads, logistics/warehouse groups and material planners.
- Drove continuous improvements on daily processes and tactical projects, including performing root cause analysis and drive corrective actions for problem across Supply Chain processes as well as utilized lean tools and other business processes such as kanban, spike tools, 5Y, Plan-Do-Check-Act, value stream mapping and A3 thinking.
- Coordinated new employee engagement initiatives with special consideration to the culturally diverse population of the workforce.
- Developed and optimized plant floor layout and material flowcharts to maximize daily production.
Expeditor
07.2015 - 05.2017
- Examined documents, materials, or products and monitor work processes to completeness, accuracy, and conformance to standards and specifications.
Team Lead
02.2014 - 07.2015
- Developed and communicated a clear strategy the team used to reach its goals, sustaining itself through the busy seasons.
- Liaison between team members and upper management to improve communication and cohesive team effort, propelling the company to hit core goal numbers.
- Monitored and assessed team member’s participation in training to ensure proficiency in production skills, providing additional coaching when necessary.
- Managed the flow of day-to-day operations and created reports to update the company on the team's progress.
Education
Associate of Science -
Penn Foster College
Scottsdale, AZHigh School Diploma -
Career Institute of Health AndTechnology
Westbury, NY02.2008
Skills
- Inspection procedures
- Production experience
- Training and mentorship
- Quality control
- Errand running
- Critical thinker
- Documentation and recordkeeping
- Correspondence writing
- Telephone etiquette
- Scheduling
- Workflow Optimization
- Customer engagement and support
- Project scheduling
- Administrative duties
- Documentation skills
- Verbal and written communication
- Data entry
- Customer satisfaction
- Scanning and copying
Timeline
Ticket Agent
Frontier Airlines
09.2023 - Current
Poll Worker Manager
Douglas County
11.2021 - 05.2022
Internship Student
Brookdale Hospital Medical Center
04.2021 - 05.2021
Quality Control Inspector
Staples
01.2021 - 10.2021
Delivery Driver
Fed Ex Express
06.2020 - 07.2021
Supply Chain Planner
Silver Line by Andersen Corporation
05.2017 - 06.2020
Independent Contract Driver
Uber
03.2017 - Current
Expeditor
07.2015 - 05.2017
Team Lead
02.2014 - 07.2015
Associate of Science -
Penn Foster College
High School Diploma -
Career Institute of Health AndTechnology
Similar Profiles
Zoë ShepardZoë Shepard
Flight Attendant at Frontier Airlines / Spirit AirlinesFlight Attendant at Frontier Airlines / Spirit Airlines
Billy CollazoBilly Collazo
Representative Vendor Inspection at Frontier AirlinesRepresentative Vendor Inspection at Frontier Airlines
YOHANNA POLANCOYOHANNA POLANCO
Customer Service Supervisor at Frontier AirlinesCustomer Service Supervisor at Frontier Airlines