AQUANISHA ROSS
Memphis,TN
Summary
Experienced customer service professional with a proven track record of exceeding customer expectations and resolving issues in a timely and efficient manner. Strong communication skills and dedication to providing exceptional service.
Overview
2026
2026
years of professional experience
Work History
Care Team Representative
Sedgwick
Memphis,TN
2024 - Current
- Served as liaison between management and frontline staff, ensuring effective communication of updates and policy changes.
- Championed process improvements, increasing operational efficiency while reducing departmental costs.
- Achieved high customer satisfaction ratings through timely issue resolution and a culture of exceptional service.
- Facilitated conflict resolution among team members, maintaining focus on common goals and collaboration.
- Enhanced team productivity by streamlining communication channels and implementing efficient task allocation strategies.
- Reduced turnover rates by fostering a supportive work environment and addressing employee concerns proactively.
- Developed strong relationships with key stakeholders, promoting collaboration and teamwork across departments.
- Boosted team performance through regular coaching sessions, constructive feedback, and tailored training programs.
SERVER
Halfshell
Memphis, Tn
01.2022 - Current
- Greets Customers
- Takes orders
- Check Id for alcohol beverages/makes beverage (bartending)
- Run food
- Cash handling
FRONT DESK/SERVER
Benihana of Tokyo
Memphis, Tn
08.2019 - 05.2020
- Greets guests
- Take reservations/Answer phones
- Check calenders
- Takeout orders
- Check reservations/Seats guests
- Take hibachi orders
- Cash handling
RETAIL SALES ASSOCIATE
Macy’s
Memphis, Tn
12.2018 - 08.2019
- Ready-To-Wear
- Cash handling
- Account creator
- Asset protection
SERVER/TAKEOUT SPECIALIST
Olive Garden
Memphis, Tn
12.2014 - 01.2018
- Provided exceptional customer service in a fast-paced restaurant environment.
- Managed takeout orders efficiently and accurately to ensure customer satisfaction.
- Demonstrated strong communication skills while coordinating with kitchen staff and other servers.
- Maintained cleanliness and organization in both the front of house and takeout areas.
Education
COMMUNICATIONS - undefined
University of Memphis
Memphis, Tn08.2025
Skills
- Customer service expertise
- Interpersonal communication
- Solution-oriented mindset
- Calmness under pressure
- Attentive listening
- Compassionate engagement
LANGUAGES
English | Advanced. ABC certified
Timeline
SERVER
Halfshell
01.2022 - Current
FRONT DESK/SERVER
Benihana of Tokyo
08.2019 - 05.2020
RETAIL SALES ASSOCIATE
Macy’s
12.2018 - 08.2019
SERVER/TAKEOUT SPECIALIST
Olive Garden
12.2014 - 01.2018
COMMUNICATIONS - undefined
University of Memphis
Care Team Representative
Sedgwick
2024 - Current