Latoria Dampier
Memphis,TN
Summary
Dynamic professional with extensive experience in customer service and administrative support, notably at Sedgwick Claims Management. Proven ability to enhance productivity through effective communication and Excel proficiency. Recognized for delivering exceptional service and resolving complex issues, ensuring high levels of customer satisfaction and operational efficiency.
Overview
18
18
years of professional experience
Work History
Care team representative
Sedgwick Claims Management
Memphis, Tennessee
07.2025 - Current
- Enhanced productivity by implementing effective processes and procedures.
- Processed high volumes of claims efficiently while upholding quality standards.
- Delivered timely service to insured individuals and claimants throughout claims process.
- Engaged with diverse individuals daily using active listening and communication skills.
Patient Care Technician
Eye Specialty Group
Memphis, TN
09.2024 - 06.2025
- Facilitated eye examinations and procedures for patients at a leading specialty group.
- Maintained cleanliness and organization of treatment areas and equipment to ensure safety.
- Responded promptly to patient inquiries, delivering exceptional service and support.
Customer Service Representative
Fedex Supply Chain
Memphis, Tennessee
06.2022 - 10.2024
- Answered customer calls promptly, minimizing wait times and improving service efficiency.
- Utilized CRM software to track requests and customer feedback effectively.
- Maintained accurate customer records by updating account information diligently.
- Developed databases for effective management of customer data.
- Collaborated with team members to elevate service delivery standards.
- Followed up with customers on resolved issues to ensure satisfaction.
- Provided timely resolutions for complaints, promoting high levels of customer satisfaction.
- Responded to inquiries from prospective customers, addressing needs efficiently.
Certified Phlebotomist
Allied University
Memphis, United States
06.2023 - 06.2023
- Ensured patient safety by adhering to infection control and waste disposal procedures.
- Collected blood samples using vacutainer tubes, syringes, and butterfly needles.
- Determined donor eligibility through screenings and medical history interviews.
- Stocked phlebotomy cart with necessary supplies for efficient operations.
- Gathered patient information to enhance lab records and alleviate anxiety.
- Prepared work trays by assembling tourniquets and blood collection devices.
- Utilized personal protective equipment to safeguard coworkers and patients.
Fulfillment Associate
Milwaukee Tool
Olive Branch, MS
03.2022 - 12.2022
- Scanned merchandise for placement in racks to support pick modules.
- Executed proper housekeeping and broke down boxes as required.
- Utilized RF scan gun for accurate merchandise scanning.
- Adhered to safety procedures to ensure personal and team protection.
- Collaborated with various departments to enhance fulfillment activities and resolve issues.
- Performed regular cycle counts to verify inventory levels and maintain accuracy.
- Maintained clear aisles while restocking to prevent accidents and facilitate movement.
Cashier/Customer Service
Walmart super center
Memphis, TN
08.2008 - 12.2020
- Issued receipts, refunds, credits, and change to customers.
- Greeted customers upon entry to create welcoming atmosphere.
- Processed merchandise returns and exchanges efficiently.
- Maintained clean checkout areas; performed general cleaning tasks such as mopping and trash disposal.
- Stocked shelves and marked prices on items to ensure proper display.
- Cashed checks for customers accurately.
- Assisted customers in completing purchases and locating items while promoting reward programs.
- Counted cash drawer balances at shift start and end to ensure accuracy.
Eligibility Clerk
Express Scripts Accredo Pharmacy
Memphis, TN
10.2018 - 10.2020
- Executed calls to payers for payment collection and authorization verification.
- Noted patient accounts accurately for effective tracking.
- Gathered necessary information from clients to address inquiries and concerns.
- Collaborated across departments to ensure prompt issue resolution.
- Performed data entry into computer systems for efficient record-keeping.
Administrative Assistant
DEPARTMENT OF HUMAN SERVICES
Memphis, TN
10.2017 - 10.2018
- Directed supportive services department operations, establishing goals and deadlines for efficiency.
- Processed online applications and managed outbound client calls regarding interview schedules.
- Answered inbound client calls to address appointment inquiries and prescreen for government assistance eligibility.
- Collaborated with team members to enhance workflow and communication processes.
- Handled incoming correspondence, directing inquiries to appropriate personnel efficiently.
- Provided clerical support across departments, ensuring effective business correspondence via phone and email.
- Maintained organized filing systems for physical and electronic documents, prioritizing confidentiality and accuracy.
- Utilized Microsoft Excel for data entry tasks, streamlining record-keeping procedures.
Data Entry Clerk
CUMMINS LOGISTICS
Memphis, TN
07.2016 - 11.2017
- Compile, sort and verify the accuracy of data before it is entered
- Store completed documents in appropriate locations
- Locate and correct data entry errors, or report them to supervisors
- Maintain logs of activities and completed work.
Help Desk Technician
NIKE
12.2016 - 08.2017
- Verified effective resolution of customer issues through appropriate adjustments.
- Addressed user inquiries on computer software or hardware to solve technical problems.
- Referred major hardware or software defects to vendors or service technicians.
Dispatcher
AMERICAN HOME SHIELD
Memphis, TN
02.2014 - 08.2016
- Received and prepared work orders efficiently for timely service delivery.
- Recorded and maintained accurate files of customer requests, services performed, and charges.
- Coordinated service requests with technicians to optimize scheduling and resource allocation.
- Conferred with customers via phone or in person to address inquiries and process orders.
- Prioritized urgent service calls based on customer needs and technician availability.
- Utilized dispatch software to monitor job progress and technician locations effectively.
- Determined service charges, collected payments, and arranged billing processes.
- Solicited sales of additional services or products to increase revenue.
Customer Service Representative
CONDUIT GLOBAL
Memphis, TN
08.2013 - 03.2015
- Explain products or services and prices, and answer questions from customers
- Answer telephone calls from potential customers who have been solicited through advertisements
- Maintain records of contacts, accounts, and orders
- Obtain customer information such as name, address, and payment method, and enter orders into computers.
Education
Clarksdale, MS -
Clarksdale High School
Clarksdale, MS05.2002
Some College (No Degree) - Clarksdale, MS
Coahoma Community College
Clarksdale, MSSome College (No Degree) - Criminal Justice
Mississippi Valley State University
Itta Bena, MS12.2007
Skills
- Excel and Outlook proficiency
- Billing and accounts payable management
- Administrative support services
- Microsoft Office expertise
- Customer service and reception
- Technical support and help desk
- Order entry and fulfillment
- SAP knowledge
- Manufacturing and quality assurance
- Computer networking skills
- Conflict resolution strategies
- Attention to detail
- Data entry accuracy
- Dispatch coordination
- Multi-tasking ability
- Effective communication skills
- Claims processing
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Relocation
Willing to relocate: Anywhere
Personal Information
Title: Customer Service Representative
Timeline
Care team representative
Sedgwick Claims Management
07.2025 - Current
Patient Care Technician
Eye Specialty Group
09.2024 - 06.2025
Certified Phlebotomist
Allied University
06.2023 - 06.2023
Customer Service Representative
Fedex Supply Chain
06.2022 - 10.2024
Fulfillment Associate
Milwaukee Tool
03.2022 - 12.2022
Eligibility Clerk
Express Scripts Accredo Pharmacy
10.2018 - 10.2020
Administrative Assistant
DEPARTMENT OF HUMAN SERVICES
10.2017 - 10.2018
Help Desk Technician
NIKE
12.2016 - 08.2017
Data Entry Clerk
CUMMINS LOGISTICS
07.2016 - 11.2017
Dispatcher
AMERICAN HOME SHIELD
02.2014 - 08.2016
Customer Service Representative
CONDUIT GLOBAL
08.2013 - 03.2015
Cashier/Customer Service
Walmart super center
08.2008 - 12.2020
Clarksdale, MS -
Clarksdale High School
Some College (No Degree) - Clarksdale, MS
Coahoma Community College
Some College (No Degree) - Criminal Justice
Mississippi Valley State University