Aquene Gripper
Washington
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Security Officer
Securitas
Silver Spring
01.2017 - Current
- Worked multiple sites from retail to secure private office buildings
- Greet all tenants/ visitors, assist with elevator access, assign guest badges to all vendors when needed etc.
Security Officer
Allied Universal
Silver Spring
10.2016 - 01.2017
- Lobby security, greet tenants, provide elevator access, permit elevator access to authorized tenants, visitors, food delivery, usps, ups, fedex or amazon
Security Officer
SECURPROS
Lanham
03.2016 - 07.2016
- To stand post at entrances and exits, to act as a deterrent to shoplifters and greet customers
Security Guard
CES
Silver Spring
06.2014 - 10.2015
- Patrol industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates
- Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises
- Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
- Alert police or fire departments in cases of emergency, such as fire or presence of unauthorized persons
- Circulate among visitors, patrons and employees to preserve order and protect property.
Sales Associate
Sears
Silver Spring
03.2012 - 08.2012
- Greeted customers and determined their needs and wants. Discussed type, quality and number of merchandise required for purchase; Recommended merchandise based on individual requirements.
- Advised customers on utilization and care of merchandise.
- Assisted customers with product selection and inquiries.
- Maintained store displays and organized merchandise effectively.
- Processed sales transactions accurately and efficiently.
Cashier/Bakery Assistant
Giant Food
Chevy Chase
02.2009 - 06.2012
- Duties were to greet customers, assist the bakery manager in packaging all bakery products, place bakery orders, decorated baked goods.
- Utilized cash register to assist customers purchasing groceries on front end.
- Prepared baguettes, cookies, and bagels in response to customer orders.
Cashier
Safeway
03.2007 - 10.2008
- Duties were to greet customers, ring up items, thank customers by name, offer help with groceries, process refunds.
Cashier
CVS
12.2005 - 04.2006
- Duties were stocking shelves, maintaining clean work area, ringing up items, assisting customers with items when needed.
CSR/Promoter
Domino's Pizza
12.2001 - 03.2004
- Processed customer orders, managed cash transactions, prepared food items, maintained cleanliness of the store, and addressed customer issues.
Education
High school or equivalent - Grade School
Theodore Roosevelt Senior High School
Washington, DCSkills
- Customer service
- Detail orientation
- Problem solving
- Effective communication
Certification
- Guard Card
- Driver's License
- CPR Certification
- Armed Security License
- Security Guard
- Basic First Aid certificate, Any valid issuer for CA
- SORA
- Class D Security
- First Aid Certification
Additional Information - Authorized To Work
US for any employer
Personal Information
Willing To Relocate: Anywhere
Timeline
Security Officer
Securitas
01.2017 - Current
Security Officer
Allied Universal
10.2016 - 01.2017
Security Officer
SECURPROS
03.2016 - 07.2016
Security Guard
CES
06.2014 - 10.2015
Sales Associate
Sears
03.2012 - 08.2012
Cashier/Bakery Assistant
Giant Food
02.2009 - 06.2012
Cashier
Safeway
03.2007 - 10.2008
Cashier
CVS
12.2005 - 04.2006
CSR/Promoter
Domino's Pizza
12.2001 - 03.2004
High school or equivalent - Grade School
Theodore Roosevelt Senior High School