Aquia Mackey
Yonkers,NY
Summary
Oversaw administrative support and customer service functions in dynamic settings. Managed scheduling and organized records to streamline processes. Fostered effective communication among diverse teams to promote a collaborative work environment.
Overview
14
14
years of professional experience
Work History
Assistant Teacher/ Lead Teacher
Be Above Preschool
The Bronx, NY
04.2022 - Current
- Support daily operations in a fast-paced classroom environment
- Maintain attendance records, documentation, and student files
- Communicate with parents and staff to ensure consistency and organization
- Assist with scheduling, classroom coordination, and daily routines
- Step into Lead Teacher role when needed, managing classroom structure and activities
- Handle high-pressure situations with patience, organization, and professionalism
Lead Teacher
Friendship for Tots
Mount Vernon, N.Y
09.2019 - 06.2020
- Engaged parents in student learning initiatives to foster family interaction and enhance student support.
- Organized classroom layouts to enhance learning experiences for student groups.
- Facilitated individualized sessions with students to enhance proficiency in challenging subjects.
- Curated optimal curricula and designed daily lessons tailored to diverse developmental levels of children.
Receptionist
White Glove Nursing Home
Brooklyn, N.Y
04.2017 - 06.2019
- Organized and confirmed appointments to optimize scheduling efficiency.
- Managed and directed incoming calls utilizing a multi-line telephone system.
- Facilitated administrative support for team members through document management, scheduling coordination, and communication tasks.
- Assisted in managing daily calendars and scheduling appointments with clients. Coordinated daily office events to enhance team collaboration.
- Organized and distributed incoming mail to appropriate personnel daily.
Receptionist
Riverdale Nursing Home
Bronx, NY
08.2015 - 02.2017
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
- Greeted and directed visitors to appropriate personnel and answered calls and emails daily.
- Assisted the visitors, family members, sales representatives and residents regarding all queries.
Youth Counselor
Montefiore Community Center Summer Youth Program
Bronx, NY
06.2014 - 08.2014
- Supervised 20 children, ages 5-12, at karate center and ensured their safety and happiness
- Oversaw student enrichment activities including softball, basketball, arts and crafts, and more
- Escorted students on field trips to the park, museums, movie theaters and pools
- Demonstrated appropriate behavior, listened carefully to others and showed respect for people to promote positive influence for youngsters.
Child Care Provider
Child Care
Bronx, NY
02.2012 - 03.2013
- Developed schedules and routines to ensure that children had physical activity, rest and playtime
- Sanitized toys and tables to maintain clean, safe environment.
- Supervised circle time, free play, outside play and learning and developmental activities.
- Maintained safe, healthy and comfortable childcare environment.
- Helped children make positive behavior choices by moderating interactions and modeling appropriate behaviors.
Education
A.A.S - Liberal Arts Education
Hostos Community College/CUNY
Bronx, NY05.2026
Skills
Facilitated comprehensive administrative support to enhance operational efficiency
Coordinated schedules and managed calendars for team members Assisted in organizing meetings and events to enhance productivity Supported timely communication of appointments and deadlines
Assisted customers with inquiries and concerns to enhance satisfaction Supported team members in resolving client issues effectively Facilitated communication between clients and service teams to ensure smooth operations
Assisted in data entry tasks to maintain accurate records Supported documentation processes to ensure compliance with standards Collaborated with team members to streamline data management procedures
Utilized Microsoft Office applications to assist in document creation, data analysis, and presentation development Support teams in organizing information and enhancing communication through effective use of Word, Excel, and PowerPoint Collaborated with colleagues to streamline processes and improve productivity using Office tools
Operated multi-line phone systems to facilitate communication among team members Assisted in troubleshooting technical issues related to phone systems Supported daily operations by managing call routing and handling inquiries efficiently
Assisted in organizing tasks and schedules to meet deadlines Supported team members in prioritizing responsibilities for efficient workflow Coordinated resources to maintain project timelines
Timeline
Assistant Teacher/ Lead Teacher
Be Above Preschool
04.2022 - Current
Lead Teacher
Friendship for Tots
09.2019 - 06.2020
Receptionist
White Glove Nursing Home
04.2017 - 06.2019
Receptionist
Riverdale Nursing Home
08.2015 - 02.2017
Youth Counselor
Montefiore Community Center Summer Youth Program
06.2014 - 08.2014
Child Care Provider
Child Care
02.2012 - 03.2013
A.A.S - Liberal Arts Education
Hostos Community College/CUNY