Vannyce Miles
Columbus,GA
Summary
Dedicated Customer Service Representative with experience in call management, outbound calling, medical coding, and insurance support. Proven ability to manage high call volumes, resolve customer concerns, and maintain accurate records. Self-motivated professional with experience working independently through self-employment, delivering excellent service by demonstrating strong communication and time management skills while building strong client relationships..
Overview
13
13
years of professional experience
Work History
Licensed Nail Technician
Independent Contractor
Columbus, GA
02.2014 - Current
- Manage client appointment scheduling and communication processes.
- Deliver exceptional customer service to foster repeat business relationships.
- Manage inbound and outbound communications, including calls, texts, emails, and bookings.
- Maintain detailed client records, payments, and service history
- Manage maintenance of client records, including payments and service history.
- Manage business operations, focusing on marketing strategies and customer retention initiatives.
- Manage business operations including marketing, pricing and customer retention
Lead Manufacturing Associate
Charbroil
Columbus, GA
03.2017 - 05.2023
- Assisted in training team members on project tasks and responsibilities. Supported team collaboration to achieve project goals. Contributed to a positive team environment through effective communication.
- Directed production oversight and streamlined workflow management processes.
- Supported quality assurance processes to maintain product standards. Assisted in identifying defects and implementing corrective actions. Collaborated with teams to enhance quality control measures.
- Spearheaded initiatives to enhance operational efficiency and streamline processes.
- Assisted in organizing schedules to optimize team productivity. Supported time management efforts to meet project deadlines. Coordinated calendars to facilitate effective meeting planning.
- Managed inventory management processes to ensure optimal stock levels.
- Ensured adherence to safety compliance standards and procedures.
- Executed performance monitoring and reporting processes to ensure operational efficiency.
- Facilitated communication among team members to enhance collaboration. Supported team coordination efforts to achieve project goals. Assisted in organizing meetings to streamline project updates.
Customer Service Representative
Agero
Columbus, GA
07.2013 - 01.2016
- Managed over 60 inbound and outbound calls daily to facilitate roadside assistance insurance claims and provide account support.
- Provided empathetic customer care during high-stress situations to enhance client satisfaction.
- Achieved and sustained customer satisfaction scores exceeding 95% while surpassing key performance indicators for call handling and quality.
- Recorded customer interactions with precision in CRM systems to ensure compliance and facilitate follow-up.
- Resolved customer concerns efficiently efficiently and professionally
Education
Bachelor of Science - Health Administration
University of Phoenix
Tempe, AZSkills
- Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication between customers and service teams
- Facilitated effective communication through active listening techniques
- Applied analytical skills to evaluate complex problems and develop effective solutions
- Executed accurate data entry processes to ensure information integrity
- Managed high-volume inbound and outbound calls to ensure customer satisfaction
- Facilitated effective problem resolution strategies to enhance operational efficiency
- Cultivated strong customer relationships to enhance satisfaction and loyalty
- Demonstrated advanced proficiency in various computer applications and software
- Utilized Microsoft Excel to assist in data organization and analysis Supported team members in creating spreadsheets for project tracking Aided in generating reports to facilitate decision-making
- Oversaw call management operations to ensure efficient communication flow
- Facilitated comprehensive administrative support to enhance operational efficiency
- Assisted in resolving conflicts through effective communication techniques Supported team members in managing stressful situations Facilitated discussions to promote understanding and cooperation
- Executed clerical support functions to enhance office efficiency
- Oversaw comprehensive account management processes to enhance client relationships
- Assisted in organizing and maintaining spreadsheets for data entry tasks Supported team members in tracking project progress through effective spreadsheet management Contributed to the accuracy of financial records by updating spreadsheets regularly
- Cultivated strong relationships with clients and stakeholders to enhance collaboration
- Managed appointment scheduling to optimize team availability and enhance client interactions
- Cultivated comprehensive product knowledge to enhance customer interactions
Timeline
Lead Manufacturing Associate
Charbroil
03.2017 - 05.2023
Licensed Nail Technician
Independent Contractor
02.2014 - Current
Customer Service Representative
Agero
07.2013 - 01.2016
Bachelor of Science - Health Administration
University of Phoenix