AQUILA ARTHUR BAFFOE
Humble
Summary
Detail-oriented professional with robust administrative skills, eager to transition into IT. Seeking an entry-level IT role to apply multitasking abilities, communication skills, and technical aptitude. Committed to leveraging experience for impactful contributions in IT.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Care Case Manager
Centene
Houston
03.2023 - 09.2025
- Assessed client needs to develop personalized care plans that address individual circumstances.
- Monitored client progress and adjusted care plans as necessary.
- Coordinated services among healthcare providers and community resources to ensure comprehensive client support.
- Collaborated with interdisciplinary teams to enhance client support.
- Educated clients about available health services and resources to empower informed decision-making.
- Documented case notes and maintained accurate client records.
Healthcare Administrator
Harris County Public Health
Houston
03.2018 - 01.2023
- Coordinated patient services to improve accessibility and ensure high-quality care delivery.
- Developed training programs for staff on healthcare policies and procedures.
- Supported clients in activities of daily living, promoting independence and well-being.
- Provided emotional support to clients and families during challenging times.
- Engaged clients in meaningful activities to foster mental alertness and social interaction.
- Assisted in maintaining a clean and safe living environment for clients.
Education
Npower Trainee - Information Technology
Npower
Houston, TX02.2025
Masters Information Technology - Information Technology
Walden University
Minneapolis, MNBachelor's - Health Science
Texas A&M University
Corpus Christi, TXSkills
Coordinated day-to-day operations,
ensuring staff compliance and
professional development
Technical Aptitude
Computer-savvy with experience in
using Microsoft Office Applications
Software adaptation
technology platforms
Effective Communication
Communication development
skills through patient interactions and
team collaborations
Leadership and Teamwork
Certification
• CompTIA ITF+
• Grow with Google Coursera IT Certifications, 2023
• CompTIA Security+ Ce
• Grow with Google Coursera IT Certifications, 2023
• CompTIA Security+ Ce
Skills
Demonstrated ability to lead and collaborate effectively with diverse teams in healthcare settings., Coordinated day-to-day operations, ensuring staff compliance and professional development., Developed strong communication skills through patient interactions and team collaborations., Proficient in conveying technical information to non-technical individuals., Computer-savvy with experience in using Microsoft Office Applications., Quickly adapt to new software and technology platforms., Provided exceptional customer service in healthcare, addressing patient needs and concerns., Fostered high customer loyalty through empathy and care.
Timeline
Care Case Manager
Centene
03.2023 - 09.2025
Healthcare Administrator
Harris County Public Health
03.2018 - 01.2023
Npower Trainee - Information Technology
Npower
Masters Information Technology - Information Technology
Walden University
Bachelor's - Health Science
Texas A&M University