Aquilis Molina
New York,NY
Summary
Professional with strong background in enhancing customer experiences. Skilled in problem-solving, communication, and project management. Known for teamwork, adaptability, and delivering impactful results. Expertise includes customer service strategies, process improvement, and relationship building. Reliable in dynamic environments and focused on achieving organizational goals.
Overview
2026
2026
years of professional experience
Work History
Customer Experience Coordinator
The TJX Companies, Inc.
2023 - Current
- Monitored Customer Experience Coordinator team performance, providing constructive feedback and coaching when needed.
- Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
- Introduced personalized follow-up procedures after resolving complaints, increasing positive feedback from customers about their experiences.
- Trained new team members on company guidelines and best practices for exceptional customer service delivery.
Catechism Teacher
Our Lady Queen Of Martyrs
2025 - Current
- Teach Catholic doctrine and traditions in accordance with the Catechism of the Catholic Church.
- Prepare lesson plans, activities, and discussions that make faith engaging and understandable for students.
- Preparing students for the sacraments (First Communion, Reconciliation, Confirmation, etc.).
- Create a safe, respectful, and welcoming classroom environment.
Education
High School Diploma -
Brien McMahon High School
Norwalk, CT06-2024
Bachelor of Science - Secondary Education
Western Connecticut State University
Danbury, CT05-2028
Skills
- Problem Solving
- Time Management
- Planning
- Customer Experience Satisfaction
- Teamwork and Collaboration
- Attention to detail
- Calm under pressure
- Adaptability and flexibility
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Customer Experience Coordinator
The TJX Companies, Inc.
2023 - Current
Catechism Teacher
Our Lady Queen Of Martyrs
2025 - Current
High School Diploma -
Brien McMahon High School
Bachelor of Science - Secondary Education
Western Connecticut State University
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