AQUIRA JONES
Charlotte,NC
Summary
Highly productive and swift Patient Access Clerk specialized in patient registration, insurance verification, and data entry. Exceptional communication skills and adept at problem-solving. Excel in fast-paced environments, ensuring efficient patient access processes.
Overview
16
16
years of professional experience
Work History
Patient Access
Atrium Healthcare
Charlotte, NC
05.2013 - Current
- Performed data entry of patient demographic information into the hospital system.
- Maintained up-to-date records of all patient encounters in the medical record system.
- Provided customer service to patients regarding any inquiries or issues they had.
- Scanned documents into electronic health record system for permanent storage.
- Greeted patients upon arrival and provided necessary paperwork for registration process.
- Verified patient insurance information and processed payments.
- Applied HIPAA privacy and security regulations while handling patient information.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Assembled registration paperwork and placed identification bands on patient.
- Supported emergency department registration during peak times, ensuring rapid patient processing.
- Initiated pre-registration processes including obtaining authorizations from payors as needed.
- Provided directions and information to patients and families, enhancing their hospital experience.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
Tax Consultant
Rapid Tax
Charlotte, NC
12.2008 - 04.2021
- Prepared tax forms in accordance with federal, state and local regulations.
- Identified deductions and credits that clients were eligible for.
- Analyzed financial records to determine the appropriate tax filing status.
- Provided advice on strategies to minimize taxes owed.
- Assisted taxpayers with resolving IRS disputes or audits.
- Explained complex concepts in a clear and concise manner to clients.
- Gathered data from various sources including financial statements, W2s and 1099s.
- Maintained up-to-date knowledge of changing tax laws and regulations.
- Educated clients on their rights and responsibilities under applicable laws.
- Participated in continuing education courses to stay abreast of new developments in taxation practices.
- Reduced errors associated with missed tax benefits by completing comprehensive reviews of internal tax preparation documents.
- Computed taxes owed or overpaid for clients.
Education
Tax Certification (annually) -
Rapid Tax School
Charlotte, NC11-2008
High School Diploma -
Independence High School
Charlotte, NC06-2001
Some College (No Degree) - Substance Abuse Counseling
Central Piedmont Community College
Charlotte, NCSkills
- Strong Organization
- Follow-up skills
- HIPAA Compliance
- Patient Registration
- Insurance Verification
- Work Quality Evaluation
- Customer Service
- Problem-Solving
- Registration and Admissions
- Phone and Email Etiquette
- Fee Collection
- Insurance Billing
- Multitasking and Organization
- Quality Assurance
- Microsoft Office
Accomplishments
- Received multiple cash incentives for going above and beyond as an employee.
- I have worked as needed in an additional department for over 5 years due to my consistency and good standings.
- I receive the annual bonus due to my compliance and adhering to the regulations within the company.
References
References available upon request.
Timeline
Patient Access
Atrium Healthcare
05.2013 - Current
Tax Consultant
Rapid Tax
12.2008 - 04.2021
Tax Certification (annually) -
Rapid Tax School
High School Diploma -
Independence High School
Some College (No Degree) - Substance Abuse Counseling
Central Piedmont Community College