Amanda Cawthon
Sandy Springs,GA
Summary
Experienced banking professional with over 10 years of industry knowledge, actively seeking a challenging back office role to leverage effective time management and problem-solving skills. Demonstrated success in the banking sector, eager to apply expertise and make valuable contributions to the success of your organization. Committed to delivering high-quality work with a strong attention to detail.
Overview
12
12
years of professional experience
Work History
Operation Officer • Assistant Vice President
SHINHAN BANK AMERICA
10.2021 - Current
- Facilitate the opening and servicing of accounts for both individual and business clientele, maintaining high standards of customer service.
- Ensure prompt follow-up on compliance-related inquiries from BSA and KYC.
- Complete the processing of multiple reports, transactions, and daily procedures.
- Building Management: Coordinate work orders with vendors until complete. Contact vendors as needed for scheduling, follow up, billing or other matters.
- Achieved promotion from Officer to Assistant Vice President, effective February 2024.
Customer Service Representative • Officer
SHINHAN BANK AMERICA
05.2018 - 10.2021
- Maintained high-level knowledge of bank policies, procedures, and regulations to ensure compliance in all transactions.
- Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
- Thoroughly addressed disputes and effectively handled suspected fraud.
Teller/Customer Service Representative • Associate
SHINHAN BANK AMERICA
09.2014 - 05.2018
- Processed customer transactions promptly, minimizing wait times.
- Responded to customer questions concerning account details including balance, transaction history, fees, and interest.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Bankruptcy Specialist
Talbot State Bank
01.2013 - 07.2014
- Managed all aspects of bankruptcy accounts.
- Handled the financial and clerical obligations and responsibilities related to the upkeep of foreclosed properties.
- Managed termination of deeds.
- Oversaw delinquent property tax cases.
- Administrative and Personal Assistant to the CEO.
Education
Associate of Arts - History
Gordon State College
Barnesville, GA01.2015
Timeline
Operation Officer • Assistant Vice President
SHINHAN BANK AMERICA
10.2021 - Current
Customer Service Representative • Officer
SHINHAN BANK AMERICA
05.2018 - 10.2021
Teller/Customer Service Representative • Associate
SHINHAN BANK AMERICA
09.2014 - 05.2018
Bankruptcy Specialist
Talbot State Bank
01.2013 - 07.2014
Associate of Arts - History
Gordon State College
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