Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work

ARABIA SUTTON

Troy

Work Preference

Job Search Status

Open to work
Desired start date: Flexible

Desired Job Title

Customer Service RepresentativeCustomer Information RepresentativeCall Center RepresentativeRemote Customer Service Representative Information Technology Support Specialist

Work Type

Full TimePart TimeContract Work

Location Preference

On-SiteRemoteHybrid
Location: Albany, NYTroy,NYLatham, NYSchenectady, NY
Open to relocation: Yes

Important To Me

Flexible work hoursWork from home optionPaid time offTeam Building / Company RetreatsStock Options / Equity / Profit SharingPaid sick leave401k matchCareer advancement

Summary

Dedicated Customer Service Specialist experienced in delivering exceptional patient care and support in medical environments. Achieved cost savings by effectively managing multiple clients while ensuring adherence to care plans and collaborating with healthcare professionals. Focused on enhancing organizational effectiveness through strong communication and problem-solving skills.

Overview

19
19
years of professional experience
2
2
years of post-secondary education

Work History

Customer Service Representative

CSRA Inc.
Menands
2017.01 - 2026.01
  • Very attentive and patient with clients during the call.
  • The ability to use positive language and get through the call in a timely manner.
  • Provide knowledge of the product with precise clear communication skills.
  • Ability to read the customer's current emotional state and understand their needs.
  • Respond to questions and concerns about service and escalating calls appropriately.
  • Counseled customers on service coverage options to enhance understanding and satisfaction.
  • Improve customer satisfaction through expert resolution of issues and concerns.
  • Check to ensure that appropriate changes are made to resolve customers' problems.
  • Resolved service and billing complaints through effective merchandise exchanges, refunds, and bill adjustments.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Assist providers with how to enroll into Medicaid for the State of New York.
  • Maintain records of customer interactions and transactions, detailing inquiries, complaints, and actions taken.
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Receive and place telephone calls, Schedule and make appointments.
  • Train coworkers with learning the job skills for utilizing the system for Methadone clients.
  • Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
  • Review insurance policy terms to determine whether a particular loss is covered by insurance.
  • Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.

Renewal Assistant

Apple One Maximus Agency. New York Health Options
Albany
2016.04 - 2016.08
  • Coordinated daily schedules for healthcare professionals and administrative staff.
  • Managed patient records using electronic health record systems.
  • Assisted in onboarding new team members and training processes.
  • Facilitated interdepartmental collaboration, improving service delivery efficiency.
  • Streamlined office operations by implementing efficient filing systems.
  • Organized meetings and prepared materials for presentations.
  • Supported compliance efforts by maintaining accurate documentation and reports.
  • Entered data into databases accurately and efficiently.
  • Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
  • Cultivated positive relationships with internal customers through effective communication.
  • Handled confidential information with discretion and integrity.
  • Assisted in the development of new policies and procedures to improve operational efficiency.
  • Maintained positive working relationships with fellow staff and management.
  • Coordinated support to facilitate general office operations.
  • Performed accounting or financial analysis.
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Achieved high customer satisfaction by providing creative solutions to challenges.
  • Recognized by management for providing exceptional customer service.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Achieved cost-savings by developing functional solutions to problems.

Catholic Charities

RESIDENTIAL COUNSELOR Helping Hand Home
Albany
2007.03 - 2016.04
  • Resolved customer issues promptly with knowledgeable, friendly service, enhancing overall satisfaction.
  • Identified needs of customers promptly and efficiently.
  • Identified and implemented creative solutions to customer problems, leading to higher satisfaction.
  • Introduced ideas and solutions that improved team performance and outcomes.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Worked with cross-functional teams to achieve goals.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Completed day-to-day duties accurately and efficiently.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Achieved cost-savings by developing functional solutions to problems.

Education

Registered Medical Assistant -

Mildred Elley College
Albany, NY
2002.08 - 2004.03

Skills

  • Customer Service
  • CRM Software
  • Data Entry
  • Computer Literacy
  • Time Management
  • Multitasking
  • Adaptability
  • Detail Oriented
  • Problem Solving
  • Communication
  • Active Listening
  • Interpersonal Skills
  • Compassion
  • Flexibility
  • Reliability
  • Team Leadership
  • Performance Feedback

Timeline

Customer Service Representative

CSRA Inc.
2017.01 - 2026.01

Renewal Assistant

Apple One Maximus Agency. New York Health Options
2016.04 - 2016.08

Catholic Charities

RESIDENTIAL COUNSELOR Helping Hand Home
2007.03 - 2016.04

Registered Medical Assistant -

Mildred Elley College
2002.08 - 2004.03

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ARABIA SUTTON