Araceli Ceja
Riverside,CA
Summary
Dynamic professional with expertise in customer service and sales negotiation. Strengths in effective communication and team collaboration enhance customer experiences and streamline operations. Results-driven Vehicle Brand Specialist with a proven track record in identifying customer needs and negotiating beneficial agreements. Skilled in CRM system utilization and maintaining post-sale relationships to ensure customer satisfaction. Organized and detail-oriented professional with extensive experience in appointment scheduling and front desk operations. Known for exceptional time management and conflict resolution skills, committed to providing seamless customer service and supporting team objectives.
Overview
12
12
years of professional experience
Work History
Vehicle Brand Specialist
Cardinaleway Volkswagen
Corona, CA
01.2025 - Current
- Identified customer needs and preferences to recommend suitable vehicles.
- Demonstrated vehicle features and benefits, addressing all customer inquiries.
- Accompanied customers on test drives, enhancing overall experience.
- Negotiated prices, financing options, and trade-in values for beneficial agreements.
- Guided customers through purchase process, ensuring seamless transactions.
- Maintained contact post-sale to confirm satisfaction and encourage referrals.
- Tracked customer interactions in database for effective follow-up on leads.
- Participated in weekly meetings to review marketing strategies and customer feedback.
Appointment Scheduler
Emanate Health Hospital
Glendora, CA
11.2023 - 12.2024
- Scheduled appointments and coordinated meetings for doctors and events
- Coordinated scheduling of patient appointments and ensured co-pays were accurately collected.
- Verified patient insurance information and updated records with new data
- Created and maintained patient charts for new and existing patients
- Kept patients informed of appointments and any necessary updates
- Input patient data into electronic systems efficiently and accurately
- Provided front desk support, including greeting patients, nurses, and doctors
- Made reminder calls to patients regarding upcoming appointments and changes
- Offered coverage and assistance at the front desk as needed
- Provided clear instructions to patients regarding their upcoming visits.
- Ensured compliance with HIPAA regulations when handling confidential information.
- Inputted patient data into the electronic health record system.
- Resolved conflicts between customers and staff in a professional manner.
- Maintained accurate records of patient appointments in computer system.
CPA Bilingual DPT
Progressive Leasing
Phoenix, AZ
01.2022 - 11.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Answered inbound calls, chats and emails to facilitate customer service
- Demonstrated excellent communication skills in resolving product and consumer complaints
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification
- Educated customers on special pricing opportunities and company offerings
- Made outbound calls to obtain account information
- Educated debtors on the importance of credit health and the consequences of non-payment.
- Utilized collections software and databases for efficient account management.
- Accepted and processed customer payments and applied toward account balances.
- Prepared and sent out demand letters and collection notices to delinquent accounts.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Processed payments over phone and set up recurring drafts.
Collections Specialist
Gatestone & Co. International
Phoenix, AZ
12.2020 - 01.2022
- Notified customers of delinquent accounts with attempt to collect outstanding amounts
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals
- Processed payments over phone and set up recurring drafts
- Completed skip traces on customers failing respond to collection efforts
- Negotiated rates with customers and entered payments into accounting system
- Arranged for debt repayment and established repayment schedule based on customer finances
- Received payment and posted to appropriate customer accounts
- Recorded and updated customer personal accounts with accurate contact information
- Accepted and processed customer payments and applied toward account balances.
- Maintained accurate records and reported on collection activity and accounts receivable status.
- Completed skip traces on customers failing respond to collection efforts.
- Contacted customers and explained debt management to encourage timely debt payments.
- Met demands of busy collections group by performing high volume of daily calls.
Chiropractor Scheduler
Phoenix Life Center
Phoenix, AZ
04.2017 - 12.2020
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies
- Answered phones, scheduled appointments, greeted patients and ordered supplies
- Verified appointment times with patients, preparing charts, pre-admission and consent forms
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency
- Educated patients about chiropractic care to help achieve health goals
- Scheduled appointments for patients via phone and in person
- Kept patient rooms clean between services and removed used linens for laundering
- Recorded vital signs and medical history for (27) patients each shift
- Determined patients' insurance coverage by notifying carriers and submitted invoices after services had been performed
- Supported administrative staff by processing payments
- Scheduled and confirmed appointments.
- Answered incoming calls from potential new patients and existing patient inquiries.
- Updated customer information in the database accurately.
- Performed follow up calls to confirm scheduled appointments.
Office Administrative Assistant
Law office of stephanie lake
Phoenix, AZ
06.2013 - 08.2020
- Scanned physical documents and uploaded to encrypted databases for digital maintenance.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Provided support to other departments by completing clerical tasks as needed.
- Answered phones to direct callers, schedule appointments, and provide general office information.
- Directed clients and guests to correct departments, rooms, and staff members.
- Responded to customer issues to provide immediate resolution and improve retention.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
- Assisted with scheduling meetings and appointments for the office staff.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Education
High School Diploma -
Rubidoux Highschool
Riverside, CA05-2012
Skills
- Order processing and inventory management
- Attention to detail
- Time management
- Sales negotiation and lead generation
- Customer service and engagement
- Effective communication and telephone etiquette
- Team collaboration and teamwork
- Time management and scheduling
- Data entry and Microsoft Office expertise
- Sales funnel optimization and tracking
- Press release writing and brand strategy development
- Mobile marketing strategies and CRM utilization
- Attention to detail and problem solving
- Patient scheduling and insurance verification
- Collecting copays and filing paperwork
- Inbound and outbound calling
Languages
English
Professional
Spanish
Professional
Timeline
Vehicle Brand Specialist
Cardinaleway Volkswagen
01.2025 - Current
Appointment Scheduler
Emanate Health Hospital
11.2023 - 12.2024
CPA Bilingual DPT
Progressive Leasing
01.2022 - 11.2023
Collections Specialist
Gatestone & Co. International
12.2020 - 01.2022
Chiropractor Scheduler
Phoenix Life Center
04.2017 - 12.2020
Office Administrative Assistant
Law office of stephanie lake
06.2013 - 08.2020
High School Diploma -
Rubidoux Highschool