Guadalupe (Araceli) Cruz
Anchorage,AK
Summary
I have 5+ years of experience in customer service. I have proven myself to be a hard-worker and a team player. I am hoping to gain employment with a company that will benefit from my experience.
Overview
10
10
years of professional experience
Work History
Customer Service Representative II
Anchorage Neighborhood Health Center
Anchorage, AK
11.2018 - Current
- Responding to customer requests via telephone
- Entering details, such as payments and account information, into the computer system
- Offering the sliding fee discount program application
- Scheduling appointments
- Updating and adding confidential patient information into the system
- Verifying all demographics and notifying appropriate persons of messages and information as required
- Registering new patients
Audiology Clinical Assistant
Northern Hearing Services
Anchorage, AK
08.2017 - 07.2018
- Basic hearing aid programming
- Scheduling patients
- Assisting with clerical duties when needed
- Preparing amplification setups for audiologists
- Maintaining and restocking rooms
- Troubleshooting
- Assisting audiologists with pediatric tests
- Instructing patients in proper use and care of hearing aids
- Conducting minor repairs for hearing aids and other amplification devices
- Processing payments
Customer Service Representative
Kodak Community Health Center
Kodiak, AK
04.2016 - 05.2017
- Greeting and assisting patients over the phone and face-to-face
- Scheduling appointments
- Processing bill payments
- Updating and adding confidential patient information into the system
- Managing wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Assisting customers promptly and politely, in person and via telephone
Dental Assistant
Dr. Bass, DDS - General Dentistry
Kodiak, AK
01.2015 - 12.2015
- Passing requested instruments to the dentist during dental procedures, sterilizing, and preparing instruments
- Providing oral hygiene instructions and preventive care
- Exposing and developing X-rays
- Performing laboratory functions such as pouring and trimming models, taking impressions of teeth, constructing custom trays, and fabricating temporary crowns and bridges
- Assisting in the office with tasks such as appointment scheduling, record keeping, and telephone management
- Gathering patient data, including health histories and records from prior visits for the dentist to view
- Preparing and positioning patients for procedures, including placing napkins and patient safety devices
- Took dental radiographs, following strict patient protection rules
Teller
Wells Fargo & Company
Kodiak, AK
07.2013 - 01.2014
- Handling customer transactions and checking photo identifications
- Validating deposit slips
- Greeting customers
- Offering accounts that benefit customers
- Disbursing cash
- Assisting customers at the drive-through window
- Following all bank policies and procedures
- Organizing, stocking, and maintaining the teller window area
- Executing customer transactions, including deposits, withdrawals, money orders and checks
Education
Bachelor of Liberal Arts - Concentrations in psychology, sociology, communications, and speech-language pathology
University of Alaska Southeast
Juneau, AK2018
Associate of Arts - General studies
University of Alaska Anchorage
Anchorage, AK2016
Highs school diploma - undefined
Kodiak High School
Kodiak, AK2013
Skills
- CPR/ First Aid/ AED Certified
- Bilingual (Spanish & English)
- Eager and wiling to learn
- Dependable
- Organization skills
- Healthcare experience
- Multitasking skills
- Interpersonal skills
- Ability to work under pressure
REFERENCES
Yosef Getachew
Anchorage Neighborhood Health Center
Patient Services Representative III Lead
907-743-7200
ygetachew@anhc.org
4951 Business Park Blvd
Anchorage, AK 99503
Verona V. Williams
Northern Hearing Services
Front Office Assistant/ Scheduler
907-720-9251
Verona@hearalaska.com
4200 Lake Otis Pkwy Suite 302
Anchorage, AK 99507
Ana Ortiz
Sound Choice
Front desk receptionist
907-854-5066
Ana@hearalaska.com
11109 Old Seward Hwy
Anchorage, AK 99515
Timeline
Customer Service Representative II
Anchorage Neighborhood Health Center
11.2018 - Current
Audiology Clinical Assistant
Northern Hearing Services
08.2017 - 07.2018
Customer Service Representative
Kodak Community Health Center
04.2016 - 05.2017
Dental Assistant
Dr. Bass, DDS - General Dentistry
01.2015 - 12.2015
Teller
Wells Fargo & Company
07.2013 - 01.2014
Bachelor of Liberal Arts - Concentrations in psychology, sociology, communications, and speech-language pathology
University of Alaska Southeast
Associate of Arts - General studies
University of Alaska Anchorage
Highs school diploma - undefined
Kodiak High School
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