Sarah-Jean Fue

• Use EPIC
• Data entry to include the following
• Demographics
• Verified insurance eligibility and coverage, using multiple websites and or calling the insurance companies directly
• Make appointments
• Process Medical Record - VOD(Verification of Diagnosis), QDC (Qualifying Diagnosis Certification) and ROI (Release of Information) in EPIC/Rightfax
• Assist patients and staff with processing Sliding Fee Applications and Payment plans
• Work these workqueues in EPIC

- Good Faith Estimate - processing letter for our prices that are self-pay with our prices and sliding fee information

-Correct any errors in the missing in registration queue at check in

-work on pre registration missing information queue

• Doing the above duties while processing incoming calls and making outgoing calls

• Managed over a team of Certified Medical Assistants & Providers for five Express Care Clinics in Alaska. (14 CMAs, 16 Providers)
• Built and managed templates and schedules in EPIC
• Managed staffing shifts, PTO and coverage
• Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
• Created and implemented policies to improve operational efficiency and patient care quality
• Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
• Hired, trained new staff
• Worked Claim edits/ Charge review workqueues in EPIC
• Worked closely with the medical staff, coders and billing staff.
• Daily Morning Huddles

• Combined Clinic Support Services Supervisor duties with the new onset responsibilities of Clinic Support Services Manager
• Includes the following

-Managed over a team of Certified Medical Assistants, Practice Support Specialists, and Medical Records. (19 CMAs, 10 PSS, 7 Medical Records)

-Manage staff scheduling, PTO , and coverage

-Meet with staff as a Team or individually to check in, to assist with support and problem solving

-Perform Annual Performance evaluation

-Hire, train and manage new staff

- Creating and implementing policies and workflows,

- Works closely with the care team that includes Physicians, Physician Assistants, Residents, Nurses, Health Navigators, Behavioral Health, PharmD, CMAs, and PSS.

-Process Providers contracts/Agreements, invoices, and UOR(Unusual Occurrence Report.

-Works closely with the Quality Analysis and other departments to produce processes and pulling reports for NCQA(National Committee for Quality Assurance) needed for the facility to be a PCMH (Patient Centered Medical Home).

-Ordering supplies and build templates in EPIC

-Assist with patient's complaints

• Managed over a team of Practice Support Specialists and Medical Record Clerks
• Worked closely with our coders to process out billing encounters in our department.
• Improved team efficiency by streamlining support processes and implementing new procedures with ensuring transparency, accountability and support for our Practice Support Specialists and Medical Record Clerks

• Combined PSS I duties with the new onset responsibilities of PSS II
• The following includes
• EPIC Super User
• Processing Medical Records - filling incoming records in charts - releasing records with out going referrals
• Training new Practice Support Specialist I & II on FMC procedures and policies for seamless integration into the team environment.
• Actively participated in team meetings discussing ways to enhance patient satisfaction levels across all areas of FMC.
• Provided essential support to medical staff, assisting in the coordination of care for patients with complex needs.

• Maintained strict confidentiality of patient information, adhering to HIPAA regulations and protecting sensitive data at all times.
• Participated in ongoing training opportunities, keeping up-to-date with the best practices and enhancing the quality of care provided by FMC.
• Ensured timely completion of daily tasks such as filing paperwork, answering phone calls, and responding to email inquiries from both patients and healthcare professionals alike.
• Point of contact for our patients

- creating messages and sending them to the care team

-creating new patient charts and managing establish patient charts

- data entry - demographic, insurance, and making appointments

- collecting payments by check , cash or card

- daily cash drawer balancing

- processing incoming and outgoing referrals