Denilse Goncalves
Taunton,MA
Summary
Dynamic Medical Assistant with proven expertise at Brockton Neighborhood Health Center, excelling in patient care and medical records management. Leveraged strong customer service skills and HIPAA compliance to enhance patient satisfaction and streamline operations. Recognized for improving team efficiency and accuracy in medical procedures, ensuring optimal patient outcomes.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Medical Assistant
Brockton Neighborhood Health Center
01.2017 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
Supervisor
The Maids
05.2012 - 01.2016
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
Lincoln Technical Institute
Brockton, MA03-2016
High School Diploma -
Brockton High School
Brockton, MA06-2011
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
Accomplishments
- Recognized for going above and beyond the call of duty.
- Recognized for outstanding dedication to patient care.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Certification
- RMA - Registered Medical Assistant
Languages
English
Full Professional
Portuguese
Full Professional
Interests
- Gym Workouts
- Watching Movies and TV Shows
- Adventure Travel
- I like trying new recipes and food trends
Timeline
Medical Assistant
Brockton Neighborhood Health Center
01.2017 - Current
Supervisor
The Maids
05.2012 - 01.2016
Lincoln Technical Institute
High School Diploma -
Brockton High School
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