Araceli Cuevas
Santa Rosa,California
Summary
At Safari West Wildlife, I lead guest satisfaction through meticulous attention to detail and effective team collaboration. I accomplished guest satisfaction and fostering positive relations through exceptional service and attention to detail. Skilled in inter-department collaboration and team building, I significantly contributed to a clean, safe, and welcoming environment, demonstrating strong communication skills and a commitment to performance improvements.
Overview
2
2
years of professional experience
Work History
Housekeeping
Safari West Wildlife
3115 Porter Creek Rd, Santa Rosa Ca 95404
03.2023 - Current
- Enhanced guest satisfaction by providing exceptional housekeeping and cabin services.
- Coordinated closely with staff to ensure timely room preparations before guests'' arrival.
- Collaborated with staff to ensure clean and comfortable rooms for guests upon arrival.
- Assisted in training new hires on housekeeping procedures, promoting consistent quality across the department.
- Followed company safety rules, lock-out tag-out procedures and good housekeeping practices.
- Fostered positive guest relations by promptly addressing and resolving any housekeeping issues encountered.
- Maintained a clean, safe, and organized living environment with consistent housekeeping tasks.
- Provided valuable feedback to staff, resulting in improved performance and higher quality service.
- Worked with housekeeping team to resolve issues or questions.
- Handled guest complaints about housekeeping services and referred problems to management.
- Completed inventory checks on supplies regularly to avoid shortages or excess stock.
- Contributed to a positive work environment through effective communication and teamwork among staff.
- Collaborated with staff to address any room issues or special requests from guests.
- Practiced excellent housekeeping to maintain accident-free workplace.
- Collaborated with staff to ensure room availability and optimal guest satisfaction.
Education
Ridgway High School
325 Ridgway Ave, Santa Rosa, CA 9540106.2022
Skills
Performance improvements
Inter-department collaboration
Team Building
Care of fine art
Attention to detail
Ability to work independently or as part of a team
Communication skills
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Housekeeping
Safari West Wildlife
03.2023 - Current
Ridgway High School