CHLOE DUENES
San Antonio,TX
Summary
Personable and positive individual with exceptional interpersonal skills and natural ability to lead and motivate teams. Demonstrates deep understanding of customer service principles and proficiency in conflict resolution and team management, ensuring efficient and effective operations. Committed to driving customer satisfaction and team performance to achieve company goals.
Overview
4
4
years of professional experience
Work History
Customer Service Supervisor
Dicks Sporting Goods
02.2024 - 01.2026
- Supervised daily operations to ensure exceptional customer service standards were consistently met.
- Trained and mentored team members on product knowledge and effective sales techniques.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Monitored performance metrics to drive continuous improvement initiatives within the team.
Life Insurance Agent
Stallion Legacy
03.2023 - 04.2024
- Developed customized life insurance plans tailored to clients' financial needs and goals.
- Conducted thorough assessments of client health and lifestyle to determine coverage eligibility.
- Educated clients on policy details, benefits, and exclusions to ensure informed decision-making.
- Established and maintained strong relationships with clients through regular follow-ups and support.
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
Associates
Quay
03.2023 - 07.2023
- achieved personal sales and productivity goal
- Contribute to overall team sales and productivity targets
- Provided personalized customer service experience
- Demonstrated strong product knowledge and expertise
Stylist
Kendra Scott
11.2022 - 03.2023
- Styled clients for special occasions, enhancing personal style and confidence.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Provided personalized service, building lasting relationships with clientele.
Crew Member
Dunkin Donuts
04.2022 - 08.2022
- Provided exceptional customer service in fast-paced environment, ensuring timely order delivery and satisfaction.
- Operated kitchen equipment and maintained cleanliness standards, adhering to health and safety regulations.
- Assisted in training new team members on operational procedures and customer interaction protocols.
Education
High School -
John Jay High School
San Antonio, TX06.2022
Bachelor of Arts - Criminology
University of Texas At San Antonio
San Antonio, TX05.2026
Skills
- Interpersonal communication
- Time Management
- Leadership Skills
- Organization Skills
- Computer skills
Timeline
Customer Service Supervisor
Dicks Sporting Goods
02.2024 - 01.2026
Life Insurance Agent
Stallion Legacy
03.2023 - 04.2024
Associates
Quay
03.2023 - 07.2023
Stylist
Kendra Scott
11.2022 - 03.2023
Crew Member
Dunkin Donuts
04.2022 - 08.2022
High School -
John Jay High School
Bachelor of Arts - Criminology
University of Texas At San Antonio