Nancy Scott
Port Saint Lucie,FL
Summary
Adept at fostering team collaboration and boosting customer satisfaction, I excelled as a Customer Service Supervisor at Burlington, where I significantly improved service quality. My expertise spans problem-solving, cash handling, and interpersonal communication, ensuring high morale and loyalty among both teams and customers.
Overview
17
17
years of professional experience
Work History
Customer Service Supervisor
Burlington
09.2023 - Current
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
Arcade Attendant
Skilled Amusements
04.2008 - 05.2023
- Reported game malfunctions promptly to maintenance department to decrease machine downtime.
- Operated cash register, following cash-handling procedures to finalize arcade purchases.
- Communicated proactively with guests to troubleshoot problems and provide guidance for arcade equipment.
- Delivered outstanding guest service even during high-stress situations, maintaining professionalism at all times while meeting diverse customer needs.
Education
Business Administration
Northwestern Michigan College
Traverse City, MISkills
- People Skills
- Team Building
- Cash Handling
- Interpersonal Communication
- Bank Deposits
- Game Announcements
- Strong Work Ethic
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Customer Service
- Customer Relations
- Training and mentoring
- Team Building and Leadership
- Decision-Making
Languages
English
Timeline
Customer Service Supervisor
Burlington
09.2023 - Current
Arcade Attendant
Skilled Amusements
04.2008 - 05.2023
Business Administration
Northwestern Michigan College
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