Nancy Scott
Port Saint Lucie,FL
Summary
Adept at fostering team collaboration and boosting customer satisfaction, I excelled as a Customer Service Supervisor at Burlington, where I significantly improved service quality. My expertise spans problem-solving, cash handling, and interpersonal communication, ensuring high morale and loyalty among both teams and customers.
Overview
17
17
years of professional experience
Work History
Customer Service Supervisor
Burlington
Jensen Beach, FL
09.2023 - Current
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
Arcade Attendant
Skilled Amusements
Port Saint Lucie, FL
04.2008 - 05.2023
- Reported game malfunctions promptly to maintenance department to decrease machine downtime.
- Operated cash register, following cash-handling procedures to finalize arcade purchases.
- Communicated proactively with guests to troubleshoot problems and provide guidance for arcade equipment.
- Delivered outstanding guest service even during high-stress situations, maintaining professionalism at all times while meeting diverse customer needs.
Education
Business Administration
Northwestern Michigan College
Traverse City, MISkills
- People Skills
- Team Building
- Cash Handling
- Interpersonal Communication
- Bank Deposits
- Game Announcements
- Strong Work Ethic
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Customer Service
- Customer Relations
- Training and mentoring
- Team Building and Leadership
- Decision-Making
Languages
English
Timeline
Customer Service Supervisor
Burlington
09.2023 - Current
Arcade Attendant
Skilled Amusements
04.2008 - 05.2023
Business Administration
Northwestern Michigan College