Sean Matthews
Maysville,NC
Summary
Hardworking and reliable employee with strong ability in customer service, and communication. Offering leadership, initiative, and resourcefulness. Highly organized, proactive and punctual with team-oriented mentality.
Overview
12
12
years of professional experience
Work History
Customer Service Supervisor
OneSupport
Maysville, United States
05.2021 - 01.2022
- Coached employees through day-to-day work and complex problems.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Agent of the Month 4 Months out of employment time with company.
Residential Waste Collection
Waste Industries
Jacksonville, NC
01.2013 - 03.2016
- Verified number of containers on route and at each location matched service level listed and reported discrepancies.
- Communicated customer requests to dispatcher or manager and identified and reported containers needing repair or replacement.
- Mastered residential and commercial route navigation and serviced hundreds of customers per day using either front or rear end load lift attachment.
- Dumped containers completely, left customer's location clean and free of debris, securely closed containers and prevented containers from inhibiting traffic flow.
Assistant Wedding Coordinator
Crystal Coast Tent And Event Rentals
Swansboro, NC
08.2011 - 01.2013
- Managed catering services, audio-visual services and housekeepers.
- Assessed events planning services and related costs.
- Recommended money-saving strategies for events to bring costs within budget.
- Performed site evaluations, customer surveys and team audits.
- Recognized by management for providing exceptional customer service.
Platoon Sergeant
United States Marine Corps
Marine Corps Base Camp Lejeune, NC
04.2011 - 09.2011
- Monitored equipment during testing, simulations and live-fire exercises to detect operator errors or system malfunctions.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Contributed to development, planning and completion of project initiatives.
- Recognized by management for providing exceptional customer service.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Created agendas and communication materials for team meetings.
Utilities Equipment Repairer
United States Marine Corps
Marine Corps Base Camp Lejeune, NC
09.2007 - 09.2011
- Completed troubleshooting and diagnostic procedures to assess malfunctions and plan repairs.
- Maintained systems on schedule to keep components working correctly.
- Performed inspections on forced air, refrigeration and fire suppression systems.
- Installed electrical equipment, units and systems based on careful review of technical documentation.
- Coordinated effective preventive maintenance schedules, including checking and cleaning parts such as seals and gaskets.
Retail Sales Associate
Coolens Aquarium
Canton, MA
06.2005 - 09.2007
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Maintained accurate and attractive merchandise displays to maximize purchases.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Built customer loyalty by engaging with and identifying product needs of customers.
Education
Associate of Applied Science - Forensic Science
Coastal Carolina Community College
Jacksonville, NCAssociate of Applied Science - Business Administration
Coastal Carolina Community College
Jacksonville, NCSkills
Team collaborationIssue reportingLeadershipTeam buildingSupervisionMultitaskingPeople skillsOrganizationCritical thinkingConflict resolution
Timeline
Customer Service Supervisor
OneSupport
05.2021 - 01.2022
Residential Waste Collection
Waste Industries
01.2013 - 03.2016
Assistant Wedding Coordinator
Crystal Coast Tent And Event Rentals
08.2011 - 01.2013
Platoon Sergeant
United States Marine Corps
04.2011 - 09.2011
Utilities Equipment Repairer
United States Marine Corps
09.2007 - 09.2011
Retail Sales Associate
Coolens Aquarium
06.2005 - 09.2007
Associate of Applied Science - Forensic Science
Coastal Carolina Community College
Associate of Applied Science - Business Administration
Coastal Carolina Community College