ARACELI GARCIA

• Assisted customers with inquiries and product selection, enhancing overall satisfaction.
• Resolved customer complaints efficiently, ensuring timely follow-up and resolution.
• Collaborated with team members to streamline communication processes, improving service response times.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Placing reshipment requesting refunds and credits when needed.
• Open grievance and escalating to supervisor or plan when needed.
• Checking member's accout using platforms like My total benefits, Fis, At Home.
• Documenting all the calls USING CRM.
• Providing information about Reimbursement process

Assisted members placing orders

Activate benefit cards

Placed reshipments

Filed grievance when needed

Send catalogs

Document calls

Provided product information

Handled inbound customer concerns related to ordering products, cancellation requests and troubleshooting products

Verify all aspects of the client's information and obtain all required forms and signature.