Araceli Hernandez
Cypress
Summary
Diligent optician and medical assistant with a proven track record of delivering exceptional customer engagement and care. Expertise in collaborating with physicians to enhance patient experiences and streamline the implementation of comprehensive eye exams and medical evaluations. Skilled in guiding patients through eyewear selection while providing thorough education on proper care procedures and contact lens training. Committed to fostering a supportive environment that prioritizes patient well-being and satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Optician/Doctor Assistant
Heights Eye Studio
08.2023 - 08.2025
- Managed inventory by tracking stock levels and ordering new supplies as necessary.
- Sales Experience: 2+ years in sales.
- Ability to process different forms of payment such as cash, card, credit, or refunds.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Verify patient insurance and interpret benefits
- Preliminary testing of patients & knowledge of optometric technology
- Familiarity of optical inventory and products
- Phone etiquette: answer phones and assist patients with questions, scheduling appointments and orders
- Patient care: assist patients with contact lens fittings, scleral fittings and procedure preparations
Server
Pappadeaux Seafood Kitchen
06.2022 - 04.2023
- Greet customers within 45 seconds while introducing menu features
- Have full knowledge of the menu in order to assist guests with orders and questions
- Required to ID anyone who appears to be under the age of 35 years old when ordering alcoholic beverages
- Ability to carry trays up to 25 lbs.
- Delivered exceptional customer service in fast-paced dining environment.
- Experienced in cash handling and processing payments
- Managed multiple tables efficiently, ensuring timely order taking and food delivery.
Server
Local Bar
08.2021 - 06.2022
- Ability to work in a fast-paced environment
- Team player and multitasker
- Knowledge of menu, liquors and alcoholic beverages
- Garnish food and drinks
- Experienced in cash handling and processing payments
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Villa Kids
Villa Sport Athletic Club and Spa
03.2020 - 10.2020
- Passion to care for children
- Implement active and fun programs for children
- Collaborate as a team to develop activities, music and art projects
- Must be agile, detail oriented and alert on the safety of the children
- CPR and AED Certified
Registered Behavioral Technician
Bluesprig Pediatrics
07.2019 - 11.2019
- Providing 1:1 Therapy for children ages 2-18 on the spectrum with Autism disorder
- RBT, CPR, and AED Certification
- Implemented individualized treatment plans to enhance children's behavioral skills and social interactions.
- Conducted data collection and analysis to track progress in therapy sessions effectively.
- Facilitated communication between multidisciplinary teams to align goals and share insights regarding client care.
- Passion and patience for children
Education
High School -
Foster High School
Richmond, TXBachelors of Management Information Systems - Buisness
University of Houston
Houston, TX12-2028
Skills
- Point of sale (POS) system operations
- Cash Handling
- Team collaboration
- Guest engagement
- Inventory Management
- Insurance verification
- Sales expertise
- Exceptional customer service
- Data entry
- Telephone skills
Certification
- CPR Certification
- AED Certification
- RBT Certification
Timeline
Optician/Doctor Assistant
Heights Eye Studio
08.2023 - 08.2025
Server
Pappadeaux Seafood Kitchen
06.2022 - 04.2023
Server
Local Bar
08.2021 - 06.2022
Villa Kids
Villa Sport Athletic Club and Spa
03.2020 - 10.2020
Registered Behavioral Technician
Bluesprig Pediatrics
07.2019 - 11.2019
High School -
Foster High School
Bachelors of Management Information Systems - Buisness
University of Houston