Araceli Hernandez
Okeechobee,FL
Summary
Detail-oriented Patient Service Representative with a strong background in managing patient interactions and ensuring smooth clinic operations. Proven skills in insurance verification, electronic health record systems, and providing exceptional customer service to facilitate access to healthcare.
Overview
2
2
Languages
2
2
years of professional experience
Work History
Patient Service Representative
Florida Community Health Centers
Okeechobee, FL
08.2024 - Current
- Managed patient scheduling and appointment confirmations to ensure efficient clinic operations.
- Provided exceptional customer service by addressing patient inquiries and resolving issues effectively.
- Utilized electronic health record systems to maintain accurate patient information and documentation.
- Assisted patients with insurance verification and financial assistance applications to facilitate access to care.
Education
High School Diploma -
Okeechobee High School
Okeechobee, FLSkills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Appointment scheduling
- Scheduling appointments
- Patient greeting
- Bilingual Spanish & English
Languages
Spanish
English
Timeline
Patient Service Representative
Florida Community Health Centers
08.2024 - Current
High School Diploma -
Okeechobee High School