Araceli Josephs

Cosmetologist

Self Employed

10.2005 - Current

Business owner for 13 years
Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
Demonstrated high level of customer service to increase retention and satisfaction.
Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
Maintained client treatment records and designed long-term care programs for return customers.
Kept inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
Mentored junior cosmetologists on best practices within the industry ensuring consistency in quality across the team.
Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
Conducted thorough consultations with clients to assess their desired outcomes and develop customized treatment plans accordingly.
Provided expert advice on home hair and skin care, empowering clients to maintain their salon looks independently.
Negotiated with suppliers for better rates on salon products, aiding in cost reduction without compromising on quality.
Developed loyal customer base through exceptional service and follow-up, contributing to increased salon bookings.
Maintained regular client list and successfully handled walk-in customers.
Increased revenue through effective customer service and inventory management.
Offered professional cuts, color services and extensions to salon customers.
Mentored new staff members, helping them grow professionally and contribute more effectively to the team's goals.
Drafted reports and documents to improve schedule coordination and recordkeeping.
Make estimated quarterly tax payments and manage all the book keeping and finances .