LISA GONZALES
Robstown,TX
Summary
Background includes managing high-volume customer needs by completing quick, accurate assessments and providing fashionable recommendations. Completed unique designs and recommended products to boost revenue. Well-organized record keeper with good schedule management and relationship-building abilities.
Overview
11
11
years of professional experience
Work History
Cosmetologist
Lisa's Hairstyling
11.2015 - Current
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills
- Offered highly skilled and diverse salon services to over 80 daily customers, including cuts, color services and extensions
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets for salon with over 80 daily customers.
Manager/Licensed Cosmetologist
Cost Cutters Salon
02.2015 - 11.2015
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
- Performed weekly reviews assessing each employee's performance and developed improvement plans
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
- Evaluated employees' strengths and assigned tasks based upon experience and training
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
Assistant Manager/Cosmetologist
06.2013 - 02.2015
- Coached team on effective upselling and cross-selling methods
- Submitted reports to senior management to aid in business decision-making and planning
- Monitored employee performance and developed improvement plans.
Education
High School Diploma -
Robstown High School
Bachelors of Business Administration in Accounting - Accounting
University of The Incarnate Word
San Antonio, TX05.2023
Skills
- Microsoft Office
- Cosmetologist
- Inventory
- Issue Resolution
- Schedule Management
- Continuing education
- Social skills
- Workspace Organization
- Strategy Development
- Accounting Principles
Timeline
Cosmetologist
Lisa's Hairstyling
11.2015 - Current
Manager/Licensed Cosmetologist
Cost Cutters Salon
02.2015 - 11.2015
Assistant Manager/Cosmetologist
06.2013 - 02.2015
High School Diploma -
Robstown High School
Bachelors of Business Administration in Accounting - Accounting
University of The Incarnate Word