BRIDGITT RAPHAEL
Orlando,FL
Summary
Experienced and approachable professional committed to delivering excellent client service, aiming for high customer satisfaction to support overall company objectives. Proficient in handling high volumes of inbound calls and maintaining positive customer relationships. Skilled in information systems, adept at active listening and prioritizing tasks effectively.
Overview
28
28
years of professional experience
Work History
Cosmetologist
Releasing Me Salon & Spa
Orlando, FL
01.1997 - Current
- Developed a loyal client base through excellent customer service.
- Personable and versatile cosmetologist, adept at providing premium services to a diverse clientele of different skin types, hair types and facial structures.
- Attended continuing education classes to stay up-to-date with trends in the industry.
New Claims Set-Up Representative
Hartford Insurance/CNA Insurance Company
Maitland, FL
08.2000 - 10.2005
- Effectively communicated essential data to accurately match new claims with the appropriate contract
- Utilized on-line tools to convey reports and information (Word, Excel, e-mail, etc)
- Developed and maintained an online data base to report monthly claims progress, i.e., completed, pending and denied.
Insurance Billing Representative
Orlando Regional Hospital
Orlando, FL
05.1998 - 08.2000
- Evaluated all reject reports of claims forms to the perfect zero defects prior to transmit of claims
- Proficient in the following clerical functions required in medical environments, ICD 9 codes, CPT codes, UB92, 1500's
- Achieved sales targets through effective negotiation and closing techniques.
Education
Bachelor of Science, Computer Information Systems -
Devry University
02-2006
Skills
- Microsoft Access
- Microsoft Windows 2000
- Microsoft Windows XP professional
- Type 45 wpm
- 10 key calculator
- Filing
- Proficient use of office equipment
- Personal computer software
- Data entry systems
- Microsoft Office
- Excel
- Access
- Dream weaver
- Visio
- C#
- Database SQL
- Oracle
- PL/SQL
- Web designing
- Professional writing
- ASPnet
- Visual basic
Generalworkexperience
Releasing Me Salon & Spa, 01/1997 - Present, Orlando, FL, Cosmetologist
Page
PAGE
Timeline
New Claims Set-Up Representative
Hartford Insurance/CNA Insurance Company
08.2000 - 10.2005
Insurance Billing Representative
Orlando Regional Hospital
05.1998 - 08.2000
Cosmetologist
Releasing Me Salon & Spa
01.1997 - Current
Bachelor of Science, Computer Information Systems -
Devry University
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