Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Renae Mercado

Las Vegas,Nv

Summary

Seeking a position in the capacity of Customer Relations while offering an exceptional, professional attitude and appearance. Striving to maintain excellent interpersonal communication, time management, and problem solving skills.

Overview

14
14
years of professional experience

Work History

Cosmetologist

Licensed
01.2011 - Current
  • Prepares hair for styling by analyzing hair conditions
  • Shampoos, conditions, and treats hair by arranging, shaping, cutting, and curling hair
  • Shapes and trims eyebrows and unwanted hair on face
  • Demonstrates and advises on product use
  • Promotes and sells beauty products
  • Maintains supplies by checking stock, anticipating clients’ needs, and placing orders
  • Maintains quality service by following salons hygienic standards
  • Maintains technical knowledge by attending educational workshops and reviewing publications.

Receptionist

Empowerment Center of Southern Nevada
09.2019 - 01.2021
  • Greet and check in patients, and collect personal, medical, and insurance information
  • Schedule, reschedule, and verify patient appointments; schedule appointments with secondary care providers
  • Coordinate physician schedules and maintain patient flow by communicating patient arrivals or delays
  • Use EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic
  • Manage office and medical supply inventories; receive deliveries and organize supplies in stockrooms and exam rooms
  • Collected patient copayments and recorded payment transactions; obtained third-party payer authorization for services provided and communicated outstanding balances to insurance companies and patients.

Server

Applebee’s
03.2010 - 09.2019
  • Greet guests in friendly and courteous manner, taking their orders accurately and efficiently
  • Provide excellent customer service by anticipating guest needs and responding promptly to requests
  • Ensure that all food is served according to company standards and specifications
  • Maintain knowledge of menu items, ingredients, and preparation methods
  • Follow proper cash handling procedures and adhere to safety and sanitation guidelines
  • Monitor dining room for cleanliness and orderliness, clearing tables as needed
  • Assist with stocking and restocking supplies as necessary
  • Prepare drinks and other beverages according to recipes
  • Process payments and provide change when appropriate
  • Answer questions about menu and make recommendations when requested
  • Work closely with kitchen staff to ensure timely delivery of meals
  • Supported needs of 6- person wait staff who attended to specific needs of countless customers daily for busy restaurant with social relevancy and intentionality.

Customer Service Representative

Zappos
02.2016 - 03.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

Associate of Arts -

Expertise Cosmetology Institute
2010

High School Diploma -

Mojave High School Preparatory
06.2007

Skills

  • Adept in identifying customer needs and presenting appropriate company product and service offerings as well as office procedures
  • Established front desk and personable skills to gain customer trust and leading to increased referral business
  • Master in resolving escalated customer service issues and assisting in improving customer satisfaction ratings
  • Very skillful in Microsoft Office applications including daily use of Outlook, Word, PowerPoint, Excel, and Access as well as basic internet use and being able to type 50 wpm

Additional Information

Volunteer Experience


Three-Square

.Filling backpacks with weekend food for children

.Packaging meals for kids in school programs

.Sorting and repackaging food at warehouse


Las Vegas Rescue Mission

.Serving the homeless dinner

.Clean up of dinning commons

.Distributing food bags

Timeline

Receptionist

Empowerment Center of Southern Nevada
09.2019 - 01.2021

Customer Service Representative

Zappos
02.2016 - 03.2019

Cosmetologist

Licensed
01.2011 - Current

Server

Applebee’s
03.2010 - 09.2019

Associate of Arts -

Expertise Cosmetology Institute

High School Diploma -

Mojave High School Preparatory

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Renae Mercado