Araceli Martinez
North Wilkesboro,NC
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skills in CRM systems paired with outstanding active listening and multitasking abilities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Monitor Technician
Atrium Health Wake Forest Baptist
10.2024 - 01.2025
- Monitored and recorded patients' heart rates and rhythms, ensuring accurate and timely updates to patient records
- Utilized healthcare software to input and manage patient data, maintaining high accuracy in documentation
- Collaborated with medical staff to ensure seamless communication and efficient patient care
Bilingual Customer Care Representative
Carolina West Wireless
08.2021 - 09.2024
- Provided customer support in both English and Spanish, accurately entering customer information and service requests into the system
- Managed and updated customer data, resolving inquiries and documenting interactions with attention to detail
- Utilized multiple software tools to process orders, troubleshoot issues, and maintain accurate records of customer accounts
Customer Care Associate
Lowes Customer Support Center
07.2018 - 09.2020
- Documented and updated customer interactions, ensuring all details were recorded with precision and high attention to detail
- Utilized various software systems to manage orders, resolve issues, and maintain up-to-date customer account records
- Delivered a patient customer support by accurately entering customer information service press and product increase into the system
Crew Trainer
Mcdonalds
11.2014 - 06.2016
- Trained new and existing employees on company procedures, ensuring they understood job tasks and customer service standards
- Provided ongoing feedback and support to ensure team members met performance expectations
- Ensured a smooth onboarding process by guiding employees through training materials and facilitating hands-on learning
Education
Certificate - Cardiovascular Technician
Wilkes Community College
09.2024
Associate - Criminal Justice
Wilkes Community College
05.2023
Skills
- Data entry
- Typing speed of 40 words per minute
- Navigating electronic health records (EHR) systems
- Various software applications
- Attention to detail
- Accuracy in managing high volumes of data
- Bilingual proficiency in English and Spanish
- Organizational skills
- Time-management skills
- Knowledge of medical terminology
- Healthcare documentation standards
- HIPAA compliance
- Call handling
- Customer service
- Customer support
Certification
CPR Certification
References
- Joe Esposito, Lead Instructor of Criminal Justice, 1328 S Collegiate Drive, Wilkesboro, NC, 28697, 336-838-6429
- Cindy Wagoner, Instructor of Health Occupations, 1328 S Collegiate Drive, Wilkesboro, NC, 28697, 336-838-6226
Timeline
Monitor Technician
Atrium Health Wake Forest Baptist
10.2024 - 01.2025
Bilingual Customer Care Representative
Carolina West Wireless
08.2021 - 09.2024
Customer Care Associate
Lowes Customer Support Center
07.2018 - 09.2020
Crew Trainer
Mcdonalds
11.2014 - 06.2016
Certificate - Cardiovascular Technician
Wilkes Community College
Associate - Criminal Justice
Wilkes Community College