Araceli Mendoza
Phoenix,AZ
Summary
Dynamic bilingual Registration Clerk with proven expertise in patient registration and data intake, honed at Phoenix Union High School District. Excelled in streamlining registration processes, enhancing data accuracy, and providing exemplary customer service. Skilled in multitasking and problem-solving, significantly improving department efficiency.
Overview
6
6
years of professional experience
Work History
Registration Clerk
Phoenix Union High School District
07.2019 - 02.2025
- Managed registration paperwork to maintain precise records.
- Answered patient questions and inquiries regarding registration process and documentation.
- Provided training to new registration clerks on policies, procedures, and best practices for maintaining an efficient workflow within the department.
- Managed high call volumes and directing calls to appropriate departments as needed.
- Greeted and welcomed all visitors to the office, providing a positive first impression.
- Maintained a clean and organized reception area, restocking supplies as needed.
- Answering incoming calls, taking messages, directing calls to the correct party, checking voicemails and returning missed calls
- Bilingual English and Spanish
- Provided basic customer service support to visitors, addressing inquiries and resolving minor issues
- Accurately inputting customer information into databases, updating client records, processing forms, managing spreadsheets.
- Maintained organized filing system for important documents and correspondence."
Education
High School Diploma -
PPEP Tech High School
Chandler, AZCertificate - Medical Administrative Assistant
Apollo College
Mesa, AZSkills
- Problem-solving
- Patient registration
- Registration data intake
- Bilingual
- Multitask
Timeline
Registration Clerk
Phoenix Union High School District
07.2019 - 02.2025
High School Diploma -
PPEP Tech High School
Certificate - Medical Administrative Assistant
Apollo College
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