Araceli Ortiz
Cincinnati,OH
Summary
Dynamic manager with a proven track record at Cincy Cleaning Cooperative, excelling in team leadership and customer service. Enhanced client satisfaction through effective dispute resolution and communication. Skilled in time management and decision-making, fostering a productive environment while achieving operational goals. Committed to delivering high-quality service and support.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager
Cincy Cleaning Coopereative
09.2019 - 12.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Case Worker Assistant
Catholic Charities SWOH
03.2019 - 05.2020
- Assisted Case Workers in managing caseloads effectively by providing administrative support such as scheduling appointments and maintaining client files.
- Advocated on behalf of clients when necessary, ensuring they received fair treatment and appropriate services from external agencies.
- Developed individualized service plans based on each client''s unique strengths, needs, and goals.
- Built strong relationships with community organizations to increase resource availability for clients in need.
Education
No Degree - Spanish Studies
University of Cincinnati
Cincinnati, OHSkills
- Customer service
- Team leadership
- Time management
- Decision-making
Certification
Comunity Health Worker (Cincinnati State)
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Manager
Cincy Cleaning Coopereative
09.2019 - 12.2025
Case Worker Assistant
Catholic Charities SWOH
03.2019 - 05.2020
No Degree - Spanish Studies
University of Cincinnati
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