Araceli Pena
Mission Hills,United States
Summary
I am a goal-oriented individual with a friendly personality, who always strives for success. I am considered by my peers and administrators to be highly ambitious and meet, or even exceed expectations. Through my experience in patient and customer relations, I am able to keep calm and composed under stressful situations to ensure quality service and care.
Overview
4
4
years of professional experience
Work History
Chiropractic Assistant
California Chiropractic Inc.
08.2023 - Current
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted chiropractor during patient exams to implement treatment plans quickly.
- Performed electric muscle stimulation, mechanical traction, massage therapy via vibration tool, ultrasound, radial pressure wave therapy, and laser therapy.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Learned and followed HIPAA guidelines to keep office compliant with industry regulations and ensure patient confidentiality.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Contacted insurance carriers to determine patients' coverage, deductibles, and sent invoices for services rendered.
- Input patient data into computer system using Excel, Setmore, & Chirotouch.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Oriented and trained new & existing staff on proper procedures and policies.
- Translated between Chiropractor & Spanish-speaking patients.
- Constructed narrative reports on behalf of Chiropractor.
- Familiar working with attorney offices.
- Treated personal injury patients, workers' compensation patients, & insurance patients.
Courtesy Clerk
VONS
08.2020 - 08.2021
- Learned how to work in a fast paced environment
- Provided friendly customer service
- Bagged groceries at the customer's choosing
- Collected shopping carts and baskets
- Offered carry-out assistance when necessary
- Cleaned up minor spills
- Completed cleaning and sanitation of the store on a daily basis
- Restocked materials as needed
- Performed price checks
- Assisted with online orders
- Translated for Spanish speaking customers, if need be
Education
Bachelor of Arts -
California State University, Northridge
Northridge, CA05-2024
Associate of Arts - Psychology
Los Angeles Pierce College
Woodland Hills, CA06.2022
Medical Assistant Certification -
Los Angeles Career College
Northridge, CA01.2022
BLS Certification -
Los Angeles Career College, AHA
Northridge, CA01.2022
Associate of Arts - General Studies: Social And Behavioral Sciences
Los Angeles Pierce College
Woodland Hills, CA12.2020
Associate of Arts - General Studies: STEM
Los Angeles Pierce College
Woodland Hills, CA12.2020
High School Diploma -
Sylmar Biotech Health Biotech
Sylmar, CA06.2019
Skills
- Patient/Customer Care
- Knowledgeable with Front & Back Office Duties
- Bilingual - English & Spanish
- Ability to Work Independently
- Excellent Time Management
- Respectful and Responsible
- Ability to Work Independently
- Friendly & Polite
- Extremely Positive
- Fast Leaner
- Grace Under Pressure
- Good Communication
Accomplishments
- CSUN - Cum Laude
- Los Angeles Mission College & Los Angeles Pierce College - Dean's List
- High School Valedictorian
- LAUSD Superintendent Honor Roll
- LAUSD Gold State Seal Merit
Timeline
Chiropractic Assistant
California Chiropractic Inc.
08.2023 - Current
Courtesy Clerk
VONS
08.2020 - 08.2021
Bachelor of Arts -
California State University, Northridge
Associate of Arts - Psychology
Los Angeles Pierce College
Medical Assistant Certification -
Los Angeles Career College
BLS Certification -
Los Angeles Career College, AHA
Associate of Arts - General Studies: Social And Behavioral Sciences
Los Angeles Pierce College
Associate of Arts - General Studies: STEM
Los Angeles Pierce College
High School Diploma -
Sylmar Biotech Health Biotech
Similar Profiles
Araceli PenaAraceli Pena
Chiropractic Assistant at California Chiropractic Inc.Chiropractic Assistant at California Chiropractic Inc.
Alexxis SalazarAlexxis Salazar
Front Office Assistant at California ChiropracticFront Office Assistant at California Chiropractic
Abby BoltonAbby Bolton
Chiropractic Clinical Intern at Hageman Chiropractic Health Center, Thrive Rehab and Wellness, Demarco Chiropractic, Grande Chiropractic, University at Buffalo Neurosurgery Chiropractic ClinicChiropractic Clinical Intern at Hageman Chiropractic Health Center, Thrive Rehab and Wellness, Demarco Chiropractic, Grande Chiropractic, University at Buffalo Neurosurgery Chiropractic Clinic
J ANGELO NAKPILJ ANGELO NAKPIL
Design Consultant at Renewal by AndersenDesign Consultant at Renewal by Andersen
James UriasJames Urias
Server at Yard HouseServer at Yard House