ARACELI RUIZ
SAN DIEGO
Summary
Experienced caregiver and customer service professional with over 7 years of diverse experience in home care, reception, and call center roles. Demonstrates strong skills in schedule management, problem-solving, and wound care, with a proven track record of enhancing client satisfaction and fostering positive relationships. Committed to contributing to team success through excellent communication and multitasking abilities, while continuously seeking opportunities for professional growth.
Overview
10
10
years of professional experience
2005
2005
years of post-secondary education
Work History
PATIENT SERVICE REPRESENTATIVE
La Maestra Community Health Centers
San Diego
11.2023 - Current
- Enhance patient flow by optimizing scheduling, boosting satisfaction and efficiency.
- Facilitate clear communication between patients and providers, ensuring prompt care.
- Coordinate with medical staff to resolve conflicts, improving operations and retention.
- Demonstrate empathy and active listening, fostering trust in healthcare interactions.
- Analyzed appointment data to identify trends, enabling proactive adjustments that improved scheduling accuracy and reduced no-show rates.
- Provided compassionate support to patients during appointments, ensuring their concerns were addressed and fostering a welcoming environment.
CAREGIVER/HOME CARE AIDE
Coastcare
San Diego
03.2022 - 11.2023
- Prepare nutritious meals, ensuring client health and satisfaction.
- Prevent bed sores and infections through regular patient movement.
- Maintain hygiene by washing and changing dressings for wounds.
- Monitor health vitals to track patient conditions effectively.
- Ensure a clean living space by managing laundry and linens.
- Fostered trusting relationships with clients, enhancing their emotional well-being and ensuring a comfortable living environment.
- Implemented personalized care plans to improve patient mobility, leading to noticeable gains in independence and quality of life.
FRONT DESK RECEPTIONIST / ESTIMATOR
Antonios Custom Auto Body
San Diego
06.2020 - 03.2022
- Answered calls, directed visitors, ensured smooth operations.
- Processed payments, updated accounts, maintained accuracy.
- Safeguarded confidential information, upheld privacy standards.
- Kept reception area tidy, created welcoming environment.
- Delivered excellent customer service, enhanced guest satisfaction.
- Provided exceptional customer service, fostering a welcoming environment and enhancing client satisfaction and loyalty.
- Streamlined payment processing procedures, ensuring accurate account updates and reducing transaction errors significantly.
- Maintained meticulous records of guest information and payments, safeguarding confidentiality and compliance with data protection regulations.
- Assessed visitor inquiries to efficiently direct calls and messages, improving communication flow and response times.
Call Center Customer Service Agent
Phone Wire
San Diego
01.2018 - 05.2020
- Handled customer inquiries through multiple communication channels.
- Resolved product issues using internal knowledge base and resources.
- Documented customer interactions in CRM system accurately and promptly.
- Guided customers through troubleshooting steps for technical concerns.
- Educated customers about products and services effectively.
- Provided feedback to management on recurring customer issues and trends.
- Trained new hires on proper procedures for responding to customer inquiries.
- Responded to emails, phone inquiries, and requests for information in a timely fashion.
- Updated account information as requested by customers or management team.
- Processed orders accurately and efficiently using the company's online ordering system.
Home Care Aide
24 Hr HomeCare
San Diego
01.2016 - 08.2018
- Provided personal care and companionship to clients in their homes.
- Assisted clients with daily living activities, including bathing and dressing.
- Administered medication and monitored client health as directed by healthcare professionals.
- Collaborated with healthcare teams to ensure comprehensive client care plans were followed.
- Scheduled appointments and transportation for clients to medical visits and errands.
- Documented client progress and changes in condition accurately for care records.
- Developed trust-based relationships with patients through compassionate communication techniques.
- Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
- Performed light housekeeping duties including changing linens, laundry, vacuuming and dusting.
Education
Arroyo Grande High School
Arroyo Grande, CASkills
- Appointment scheduling
- Customer relationship management
- Insurance verification
- Trust building
- Queue management
- Customer service
- Compassionate care
- Appointment reminders
- FLUENT IN English and Spanish
- Reception management
- Scheduling appointments
- Data entry
- Health insurance knowledge
- Medical filing
Timeline
PATIENT SERVICE REPRESENTATIVE
La Maestra Community Health Centers
11.2023 - Current
CAREGIVER/HOME CARE AIDE
Coastcare
03.2022 - 11.2023
FRONT DESK RECEPTIONIST / ESTIMATOR
Antonios Custom Auto Body
06.2020 - 03.2022
Call Center Customer Service Agent
Phone Wire
01.2018 - 05.2020
Home Care Aide
24 Hr HomeCare
01.2016 - 08.2018
Arroyo Grande High School