Araceli Valenzuela
Orland,CA
Summary
Detail-oriented professional with over 10 years in healthcare coordination. Expert in implementing process improvements to enhance scheduling efficiency, manage high call volumes, and ensure compliance with regulatory standards. Committed to delivering exceptional patient care through effective multitasking and critical thinking.
Overview
2
2
Languages
19
19
years of professional experience
Work History
Lead Patient Care Coordinator
Butte Home Health and Hospice
Chico, CA
08.2016 - Current
- Coordinated patient care plans with interdisciplinary teams to ensure comprehensive service delivery.
- Implemented process improvements to enhance patient scheduling efficiency and reduce wait times.
- Mentored junior coordinators, fostering professional development and improving team performance.
- Managed patient intake procedures, ensuring accurate documentation and compliance with regulatory standards.
- Trained new Patient Care Coordinators to ensure consistent quality of service across the team.
- Facilitated smooth transitions between departments, ensuring continuity of care for patients throughout their treatment journey.
- Maintained a high level of customer service while managing difficult situations or disputes involving patients or family members.
- Managed high call volumes efficiently, triaging calls effectively and directing them to appropriate personnel as needed.
- Collaborated with multidisciplinary teams to develop comprehensive care plans for patients with complex needs.
- . Supported clinical staff in providing exceptional care through seamless coordination of appointments, referrals, tests, and follow-up visits.
QC Inspector
DFA
Orland, CA
08.2015 - 02.2016
- Conducted inspections on finished products to ensure compliance with quality standards.
- Collaborated with production teams to identify and resolve quality issues promptly.
- Developed and implemented inspection protocols to enhance product reliability.
- Trained junior inspectors on quality control processes and best practices.
Cashier/Cash Vault Teller
Rolling Hills Casino
Corning, CA
07.2007 - 11.2015
- Processed customer transactions efficiently using point-of-sale systems.
- Ensured accurate cash handling and maintained balanced registers daily.
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Trained new staff on operational procedures and customer engagement techniques.
- Collaborated with management to enhance customer experience initiatives and promotional activities.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Orland High School
Orland, CAAdministrative Medical Assistant -
Butte Co ROP
Chico CaSkills
- HIPAA compliance
- Effective time management
- Insurance verification
- Scheduling coordination
- Strong leadership
- Customer service
- Attention to detail
- Multitasking
- Critical thinking skills
- Organizational skills
- Patient registration
- Medical record requests
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Lead Patient Care Coordinator
Butte Home Health and Hospice
08.2016 - Current
QC Inspector
DFA
08.2015 - 02.2016
Cashier/Cash Vault Teller
Rolling Hills Casino
07.2007 - 11.2015
High School Diploma -
Orland High School
Administrative Medical Assistant -
Butte Co ROP