ARACELI VILLA
New Haven,Connecticut
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
2
2
Languages
8
8
years of professional experience
Work History
BARTENDER/WAITRESS
Mezcal Restaurant- Authentic Mexican Food & Bar
New Haven, CT
09.2025 - Current
- Updated knowledge of cocktail, wine and beer menus and memorized in-house recipes to enhance customer experience.
- Managed inventory and restocked bar supplies to guarantee availability of high-demand items.
- Conducted weekly and monthly inventories to ensure optimal stock levels and timely replenishment.
- Verified legal drinking age of patrons through stringent ID checks.
FINE DINING SERVER
Casanova Restaurant
New Haven, CT
08.2025 - Current
- Provided exceptional customer service in an upscale dining environment.
- Served guests with all food and beverage requirements in warm, friendly, courteous and professional manner.
- Addressed and resolved customer complaints effectively, ensuring guest satisfaction and loyalty.
- Trained in wine and liquor service to enhance guest experiences and elevate overall dining satisfaction.
Private Babysitter/ Care giver
Self Employed Services
New Haven, Connecticut
04.2020 - Current
- Implemented daily routines to ensure a safe and organized environment.
- Performed light housekeeping duties to create a clean and safe environment for children during care.
- Maintained positive attitude and demonstrated patience and understanding to foster a supportive atmosphere for children.
- Built strong connections with clients to foster a collaborative environment. with clients based on trust and respect.
- Assisted elderly clients with daily living activities and personal care to enhance their quality of life.
Customer Service Receptionist
Smile Surfers Dental
Moses Lake, Washington
08.2024 - 07.2025
- Answered incoming calls, responded to customer inquiries, and directed callers to the appropriate department or personnel.
- Communicated effectively with patients regarding procedures and office policies.
- Scheduled appointments and coordinated patient flow throughout the day.
- Collected deposits or payments and arranged for billing.
- Performed administrative tasks such as filing paperwork, updating databases.
Customer Service Representative
Goodwill Industries of the Inland Northwest
Moses Lake, Washington
08.2024 - 07.2025
- Developed and maintained strong relationships with clients, resulting in a significant increase in customer satisfaction.
- Trained and mentored new staff on customer service best practices and company policies.
- Responded to incoming calls, directing inquiries to appropriate personnel and providing accurate information, directed them to appropriate personnel and took messages.
- Coordinated appointment scheduling for clients and visitors, ensuring efficient use of time and resources. appointments for clients and visitors.
- Welcomed visitors at reception, ensuring they felt comfortable and informed about the organization. warmly and provided information about the organization's services.
KITCHEN MANAGER
Soul de Cuba Cafe
New Haven, Connecticut
05.2022 - 07.2024
- Maintained high quality standards for food production and presentation ensuring customer satisfaction.
- Guided kitchen personnel in line cooking, food preparation and dish plating.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of supplies, contributing to seamless kitchen workflow.
- Monitored inventory and ordered supplies to maintain kitchen operations.
- Maintained composure in stressful situations, effectively diffusing tension among staff and ensuring a productive work environment.
HEAD BARTENDER/SERVER/HOST
Soul de Cuba Cafe
New Haven, Connecticut
05.2022 - 07.2024
- Expertly prepared cocktails and drinks according to recipes and standards.
- Trained and supervised junior bartenders, improving service techniques and cocktail preparation skills.
- Oversaw bar inventory management, ensuring optimal stock levels through strategic ordering.
- Developed and executed innovative sales strategies, enhancing bar profitability.
SERVER
Racebrooke Country Club
Orange, Connecticut
06.2022 - 07.2022
- Interacted with customers in friendly, professional manner to enhance overall dining experience.
- Provided exceptional customer service to club members and guests.
- Assisted in menu planning and daily specials for dining events.
- Maintained cleanliness and organization of dining areas and service stations.
RETAIL SALES CLERK
Savers Value Village
Orange, Connecticut
05.2018 - 06.2022
- Created positive shopping experiences for customers through friendly interactions that exceeded their expectations.
- Resolved customer complaints in a professional manner.
- Organized the sales floor and backroom stock to ensure neatness, cleanliness and availability of merchandise.
Education
HIGH SCHOOL DIPLOMA -
West Haven Highschool
West Haven01-2020
Some College (No Degree) - LPN
Stone Academy
West HavenSkills
- Mixology techniques
- Sales techniques
- Customer service excellence
- Complaint resolution
- Time Management Skills
- Teamwork and collaboration
- Bilingual communication
- Telephone etiquette
Languages
English
Native/ Bilingual
Spanish
Full Professional
Timeline
BARTENDER/WAITRESS
Mezcal Restaurant- Authentic Mexican Food & Bar
09.2025 - Current
FINE DINING SERVER
Casanova Restaurant
08.2025 - Current
Customer Service Receptionist
Smile Surfers Dental
08.2024 - 07.2025
Customer Service Representative
Goodwill Industries of the Inland Northwest
08.2024 - 07.2025
SERVER
Racebrooke Country Club
06.2022 - 07.2022
KITCHEN MANAGER
Soul de Cuba Cafe
05.2022 - 07.2024
HEAD BARTENDER/SERVER/HOST
Soul de Cuba Cafe
05.2022 - 07.2024
Private Babysitter/ Care giver
Self Employed Services
04.2020 - Current
RETAIL SALES CLERK
Savers Value Village
05.2018 - 06.2022
HIGH SCHOOL DIPLOMA -
West Haven Highschool
Some College (No Degree) - LPN
Stone Academy