Aracely Delgado
San Antonio,TX
Summary
Reliable worker with excellent communication, time management, and computer skills who is seeking to utilize interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals.
Overview
13
13
years of professional experience
Work History
ITM Advisor
Credit Human Federal Credit Union
San Antonio, TX
08.2024 - Current
- Provided guidance to improve member engagement and satisfaction.
- Mentored junior advisors to enhance their knowledge and professional growth.
- Answered inquiries from members regarding accounts.
- Identified needs of members promptly and efficiently.
- Provided excellent service and attention to members when face-to-face or through phone conversations.
- Collaborated closely and successfully with team members to achieve project objectives and meet deadlines.
- Assisted members requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Recognized by management for providing exceptional member service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Managed daily email correspondence, ensuring timely responses and organized inbox.
BRANCH OPERATIONS COORDINATOR
Wells Fargo
San Antonio, USA
07.2023 - 04.2024
- Reviewed documents for accuracy prior to approval process.
- Maintained accurate records of transactions, including deposits, withdrawals, transfers, and payments, utilizing banking software systems.
- Monitored cash levels within the vault regularly to ensure sufficient funds are available for customers' needs.
- Provided training on the use of banking technology to new employees to increase productivity.
- Performed periodic audits of bank accounts to detect discrepancies or fraudulent activity.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Developed rapport with customer base and build lasting relationships.
- Monitored the status of projects to ensure timelines were met according to established deadlines.
- Created and maintained schedules for my location
TELLER/LEAD TELLER
Wells Fargo
San Antonio, USA
08.2012 - 07.2023
- Worked with coworkers to complete tasks.
- Responded quickly to meet customer needs and resolve problems.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Met deadlines while maintaining high-quality deliverables.
- Assisted customers with deposits, withdrawals, and check cashing services in a friendly and efficient manner.
- Balanced cash drawer and maintained full accountability for assigned cash on hand.
- Developed strong customer relationships by providing excellent customer service and responding to inquiries promptly.
- Performed administrative duties such as filing documents and updating databases related to commuting services.
Education
HIGH SCHOOL DIPLOMA -
Fox Technical High School
San Antonio, TEXAS06.2009
Skills
- Multitasking
- Policy Implementation
- Financial Management
- Time Management
- Office Administration
- Effective Communication
- Document Preparation
- Customer Service
- Problem Solving
References
Rene Montoya, Branch Manager, Wells Fargo, (210) 445-1748, Rene.Montoya@wellsfargo.com
Languages
- Spanish
- Bilingual
Accomplishments
- ACTFL Oral Proficiency Interview Spanish Certification-Advanced Mid
Timeline
ITM Advisor
Credit Human Federal Credit Union
08.2024 - Current
BRANCH OPERATIONS COORDINATOR
Wells Fargo
07.2023 - 04.2024
TELLER/LEAD TELLER
Wells Fargo
08.2012 - 07.2023
HIGH SCHOOL DIPLOMA -
Fox Technical High School