Aracely Guerrero

Serve as the first point of contact for all students, parents, staff, and visitors, providing courteous and professional customer service in accordance with Pasadena ISD expectations
Answer and route incoming telephone calls accurately and promptly; take and relay messages as needed
Enforce campus safety procedures by checking identification, issuing visitor badges, and ensuring proper sign-in/sign-out following Pasadena ISD security protocols
Assist with student attendance procedures, including tardies, early dismissals, and parent check-ins, using the district’s student information system (Skyward)
Maintain confidentiality of student and staff records in compliance with FERPA and district policies
Communicate effectively with administrators, counselors, nurses, and teachers regarding student needs and urgent situations
Support front office operations by completing clerical tasks such as filing, copying, data entry, and processing forms
Distribute messages, documents, and deliveries to classrooms and staff members in a timely manner
Support campus discipline and safety by remaining alert to unusual activity and reporting concerns to administration immediately
Assist during emergency situations, drills, and lockdown procedures as directed by campus administration
Maintain a professional, organized, and welcoming front office environment that reflects Pasadena ISD values
Interact positively with diverse populations and help build strong school-family relationships

• Support the school community by working collaboratively with parents, teachers, and administrators
• Attend PTA meetings to stay informed and participate in decision‑making
• Volunteer time at school events, fundraisers, or classroom activities
• Assist with fundraising efforts that provide resources, programs, or materials for students and staff
• Promote parent involvement and encourage other families to participate in school activities
• Advocate for students’ well‑being and educational needs
• Help plan and organize events such as family nights, teacher appreciation events, cultural celebrations, or school fair

Process transactions: Deposits, withdrawals, transfers, loan payments, and check cashing
Customer service: Greet customers, answer questions, and resolve basic account issues
Account assistance: Open new accounts and explain bank products and services (savings, checking, CDs, etc.)

Supervise and support front-end staff, including cashiers, courtesy clerks, and customer service desk employees
Ensure excellent customer service by resolving customer questions, complaints, and concerns promptly and professionally
Manage daily front-end operations such as opening and closing procedures, cash handling, and safe counts
Schedule employees and ensure adequate staffing during peak business hours
Train, coach, and evaluate employees to improve performance and maintain company standards
Enforce store policies, procedures, and safety regulations
Handle cash office duties, including balancing registers, deposits, refunds, and audits
Monitor productivity and control labor costs
Coordinate with store management to meet sales goals and improve customer satisfaction
Maintain a clean, organized, and welcoming front-end environment
Assist with hiring, onboarding, and disciplinary actions when needed.
Setting up payroll and making schedules for front end employees